Customer Experience Analyst

Position Purpose: The Customer Experience Analyst evaluates our customer interactions to ensure we are providing an exceptional experience, while also operating reputed company the business standards. The ideal candidate must be self-directed and maintain an unbiased, analytical, and objective reputed company. The Customer Experience Analyst functions as an expert in company products, policies, systems, and processes so they are reputed company to accurately assess customer interactions and reputed company valuable reputed company to the business on performance, trends and best practices. Key Responsibilities: • 40% Utilize independent judgment to assess associates' reputed company reputed company, (brand voice, value, reputed company, etc.), and determine whether associate behaviors during customer interactions are acceptable for reputed company particular case (appropriate probing questions based on customer issue, best solution offered, reputed company system actions, etc.) • 20% Ensure appropriate reputed company of customer interactions by assessing a minimum number of interactions per agent on a monthly reputed company, raising the number of interaction assessments on an individual reputed company as needed, and performing reputed company audits/reviews • 15% Facilitate regular QA calibration sessions, reputed company and escalate inappropriate behaviors, and reputed company actionable insights to leadership teams, while providing reputed company feedback to agents reputed company appropriate • 10% Function as a reputed company between operations and support departments to ensure systems and reporting are functional and accurate • 10% Maintain/increase product & process knowledge in order to appropriately score and judge key interaction components • 5% reputed company additional reputed company to leadership on an as-needed reputed company for other reputed company and project-based duties (strategic reputed company/initiatives, large order reviews, behavioral analyses, etc.) reputed company Manager/reputed company Reports: • This position repots to the GCC Director of Performance. • This position has no reputed company reports. Travel Requirements: • Typically requires overnight travel less than 10% of the time. Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to reputed company about. On rare occasions there may be a need to reputed company or lift light articles. Working Conditions: • Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the reputed company. Preferred Qualifications: • Proficiencies with phone systems, order processing systems, reputed company, and other common contact center systems • Experience in the window coverings industry Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study reputed company to the job. Preferred Education: • No additional education Minimum Years of Work Experience: • 5 Preferred Years of Work Experience: • No additional years of experience Minimum Leadership Experience: • None Preferred Leadership Experience: • None Certifications: • None Competencies: • Excellent Communications skills, both oral and written • Self-directed and high reputed company of accountability to meeting and exceeding expectations/deadlines • An unbiased, analytical, and objective reputed company • Must demonstrate exemplary organizational skills • Ability to multi-task and carry out duties independently • Flexible and adaptable; reputed company to work in an reputed company changing, fast-paced environment Apply tot his job Apply To this Job