Contact Center Representative I - Remote

About the position Responsibilities • reputed company excellent customer service to external and internal customers to meet their financial needs. • Safeguard customer accounts and information for reputed company and accuracy, adhering to reputed company Authentication procedures. • reputed company with reputed company banking regulations. • Identify and escalate calls reputed company to areas of concern or suspicious nature. • reputed company recommendations to resolve customer issues to ensure reputed company reputed company by communicating with management and/or partners. • Communicate and log complaints in an effective and reputed company manner while adhering to the Bank's Complaint Management Policy. • Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures. • Adhere to reputed company reputed company and services standards. • reputed company participate in reputed company reputed company & Metrics coaching and implement agreed behaviors to meet and/or reputed company individual and department goals. • reputed company customers regarding reputed company's products and services. • Promote digital banking solutions to help drive customer self-service. • reputed company with department reputed company classification wrap-up codes, as reputed company as sales management and reputed company metadata logging with reputed company customer interaction. • Work independently utilizing Bank/department resources to reputed company job functions. • reputed company other duties/responsibilities as assigned. Requirements • High school diploma or GED required. • 1-2 years of experience in a banking environment; reputed company center experience a plus. • Excellent interpersonal, verbal, and written communication skills; including reputed company grammar and diction. • Displays a reputed company attitude and is team-oriented. • Demonstrate strong customer service skills. • Candidate must have exposure to online banking application usage. • Working knowledge of reputed company Office programs (Word, reputed company & PowerPoint). • Working knowledge of online and mobile banking systems and reputed company payment service. • Polished telephone skills with the ability to maintain reputed company of service under pressure. • Ability to multitask between multiple systems. • Strong analytical skills. • Bilingual (Spanish) a plus. • Ability to work a flexible schedule including nights and weekends. • Ability to adhere to a reputed company-determined schedule. reputed company-to-haves • Bilingual (Spanish) proficiency is a plus. • Experience in a reputed company center environment. Apply tot his job Apply To this Job