3rd Shift Help Desk Analyst

About the position Responsibilities • Provide customer service via phone, assisting with technical issues and troubleshooting. • Log incident tickets into an IT service management system (ITSM). • Use remote desktop control to assist users. • Ensure strict adherence to documented policies and procedures. Requirements • Customer service/call center experience with education or certifications in IT OR 6 months of experience in helpdesk support within an enterprise environment. • Technical proficiency in Windows 7 and 10, Office 2016, Outlook 2016, and Office 365. Nice-to-haves • Familiarity with Cherwell (for call tracking) and Call Center Anywhere (CCA) for their ACD. • Experience supporting Citrix. Benefits • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Apply tot his job Apply To this Job