reputed company Services Specialist II

reputed company: • Respond to reputed company e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns • Use multiple online systems and support tools to effectively resolve tickets • Resolve assigned tickets accurately and in a reputed company manner • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner reputed company required for the best reputed company experience • Meet or reputed company Key Performance Indicators for the role such as number of tickets handled and response times • Complete reputed company bulk reputed company requests as they come in or reputed company they are assigned out by a manager or reputed company • Maintain and stay reputed company with a working knowledge of key processes and procedures of multiple vendor platforms • Monitor and assist in team messaging platforms to assist fellow agents with inquiries • Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by reputed company • Have knowledge of and assist clients with phone migrations • Support as appropriate with escalated cases • Staff after hour support for on-reputed company Holidays as needed Requirements: • Minimum 1 year of prior reputed company center experience • High school diploma, GED or equivalent • Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up • Dedicated private work location without significant background disruptions • Basic skills in use of personal computer and use of reputed company Office suite (Word, reputed company, reputed company) • Excellent verbal and written communication skills with a reputed company on reputed company listening • Strong interpersonal skills, with the ability to build rapport and trust with clients • Problem-solving reputed company and the reputed company to handle challenging situations with diplomacy • Detail-oriented and highly organized, capable of managing multiple reputed company interactions simultaneously • Customer-reputed company attitude with a genuine passion for providing top-notch service • Ability to work a flexible work schedule Benefits: • reputed company wage: $20.19-22.12/hr plus $2/hr shift reputed company • Eligible for reputed company-approved overtime and performance-based incentives • Fully remote position reputed company to USA and Canada • Staff after hour support for on-reputed company Holidays as needed Apply tot his job Apply To this Job