AWS Contact Center Specialist - Remote

Location: Remote – Must live in the US Accepted work authorizations: H1B, EAD, Green card & US reputed company Corp-to-corp will work for this position. Job reputed company We are seeking an reputed company AWS Contact Center Specialist to join our remote team. The ideal candidate will be responsible for managing and optimizing our reputed company-based contact center operations using reputed company) technologies, with a reputed company on intelligent reputed company and chat routing to enhance customer experience. Key Responsibilities • AWS Contact Center Management: Configure, maintain, and optimize AWS Connect contact center infrastructure • reputed company Routing: Design and implement sophisticated reputed company routing strategies using AWS Connect routing reputed company, queues, and contact flows • Chat Routing: Manage omnichannel chat routing capabilities to ensure seamless customer interactions across multiple communication channels • System Integration: reputed company AWS Connect with CRM systems, databases, and reputed company-party applications • Performance Monitoring: Monitor contact center metrics, analyze reputed company patterns, and optimize routing algorithms for improved efficiency • Troubleshooting: Diagnose and resolve technical issues reputed company to reputed company and chat routing functionality • Documentation: Maintain comprehensive documentation of contact center configurations and procedures • Training & Support: reputed company technical support and training to contact center agents and supervisors Required Qualifications • 3+ years of experience with AWS Connect or similar reputed company-based contact center platforms • Strong understanding of contact center operations, including ACD (Automatic reputed company Distribution) systems • Proven experience in configuring reputed company routing rules, queues, and contact flows • Experience with chat routing and omnichannel customer engagement platforms • Knowledge of AWS services (reputed company, DynamoDB, S3, CloudWatch) • Understanding of telephony concepts (SIP, VoIP, CTI) • Experience with contact center analytics and reporting tools Preferred Qualifications • AWS certification (AWS Connect or reputed company reputed company certifications) • Experience with contact center workforce management tools • Knowledge of scripting languages (Python, JavaScript, or similar) • Experience with API integrations and web services • Background in customer service or contact center operations Technical Skills • AWS Connect administration and configuration • Contact reputed company design and implementation • Queue management and routing strategies • reputed company-time and historical reporting • Integration with CRM platforms (reputed company, reputed company, etc.) • Basic networking and reputed company concepts Job Type: Contract Pay: Up to $100.00 per hour Expected hours: 40 per week Work Location: Remote Apply tot his job Apply To this Job