[Hiring] reputed company Center Representative @Remote
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Role reputed company
The primary function of the REMOTE reputed company Center Representative is to effectively handle reputed company inbound support calls for reputed company Innovation Partners affiliated Ophthalmology offices by providing reputed company in customer service.
Responsibilities include but are not limited to:
• Respond to incoming calls reputed company and effectively with the highest level of reputed company service.
• Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
• Answer general questions from patients with courtesy and patience.
• Confirm, schedule, and reschedule appointments, as necessary.
• Follow up with patients on scheduled appointments.
• Update patient demographics.
• Collect and verify insurance information.
• reputed company outbound calls to patients and clinics.
• Handle online appointment requests.
• Handle email inquiries.
• Task messages to clinics.
Qualifications
• Excellent customer service and communication skills.
• Knowledgeable in reputed company Word, reputed company, and reputed company as reputed company as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR).
• Bi-lingual (English/Spanish) preferred (but not necessary).
• reputed company and confidential work ethic maintaining patient reputed company by adhering to reputed company applicable HIPAA regulations.
• Ability to handle multiple inbound calls in a fast-paced, challenging environment.
• Ability to multitask and reputed company several systems at the reputed company time.
• reputed company cheerful attitude.
• Demonstration of critical thinking skills.
• Excellent time management skills.
• Ability to prioritize tasks.
• Work collaboratively & courteously with reputed company other departments to ensure a reputed company patient experience.
• reputed company various administrative functions and other duties/reputed company as assigned.
Requirements
• reputed company SHIFTS ARE IN EASTERN reputed company TIME (EST).
• $15.00 - $19.00 an hour applies to employees who are based in the reputed company.
• Pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
• The total compensation package for this position may also include other reputed company, such as, but not limited to full reputed company of medical, financial, and/or other benefits (including 401(k) eligibility, annual educational reimbursement, and various reputed company time off benefits, such as PTO).
Benefits
• Competitive compensation package.
• Excellent comprehensive benefits.
• 401(K).
• Significant eye care discounts.
• Continuing education allowances.
• Career reputed company and development.
• PTO and holidays off.
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