Remote Call Center Collection Agent (Texas residents only)

Job Description Job Title: Collections Agent + About the job: This position focuses on telephone-based collections for auto insurance claims. The ideal candidate has strong negotiation skills, understands collection laws, and can handle high call volumes while maintaining positive client relationships. + We’re looking for someone who: • Has extensive experience in insurance collections or related fields (telemarketing, sales, or customer service) • Is fluent in English (bilingual is a plus) • Can work independently with minimal supervision • Manages time effectively and maintains strong organizational habits • Can handle conflict and difficult conversations professionally • Is available for occasional night and weekend work • Has excellent verbal communication and people skills + What you’ll do: • Make outbound calls to recover funds on auto insurance claims • Negotiate payment resolutions with claimants and third parties • Document and prioritize recovery efforts • Investigate problem claims and recommend next steps • Coordinate with other recovery departments and handle arbitration when needed • Review claimants’ financial situations to determine ability to pay • Follow up on coverage, billing, and correspondence • Ensure compliance with collection laws and internal timelines • Maintain high levels of customer service for both insurance carriers and their clients + Why you’ll love working here: • Weekly pay • Paid sick leave • Health, vision, dental, pet insurance, and more Job Types: Full-time, Contract Pay: $13.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Opportunities for advancement • Paid sick time • Paid training • Vision insurance • Work from home Application Question(s): • How many years of experience do you have in collections? • Have you negotiated payment plans or settlements with customers in a previous role? • Are you able to work remotely from Texas with a quiet workspace and reliable high-speed internet? • How much did you collect on average in your previous collections role? • What type of collections have you handled in your previous roles? Work Location: Remote Apply tot his job Apply To this Job