Service and Parts Counter Clerk

Position Specifics: Department: Service Reports to: Service Manager or Service Location Manager Supervises: None Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Responsible for selling, receiving, and delivery of parts and accessories. In addition performs in-store customer service and stocking duties. Responsibilities: • Fields internal and external customer inquiries to the Service Department • Promotes and sells products and/or services to meet customer needs • Supplies Service Technicians with parts as required • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced • Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager • Maintains Service Department filing and records • Updates customer profiles using equipment, hours, or other information from the customer work orders • Maintains accessories and supplies and prepares replacement orders • May prepare Service Technician efficiency reports • May process warranty and/or product improvement claims including the computation of charges, submission, and follow up Experience, Education, Skills and Knowledge: • Basic knowledge of accounting practices • Ability to use and understand desktop load applications such as Microsoft Office and internet functions • Knowledge of office procedures • General understanding of mechanical/technical terms is preferred • High School Diploma or equivalent work experience a5L6Lwdu1w Apply tot his job Apply To this Job