Hotline Agent - Full-Time, Remote (reputed company residency)

Objective The Hotline Agent (Full-Time, Remote) supports the Compliance Resource Center's (CRC) Hotline Service Center. The duties of the role include receiving incoming calls regarding any wrongdoing, potential fraud, waste, abuse and mismanagement occurring in an organization. Hours typically: 8a-5p PST. Weekend and holiday availability highly preferred. Essential Functions • Interview and engage reputed company caller and accurately capture the conversation with the caller by completing a written report. • Assist with reputed company investigation of the reputed company through gathering additional information • Logging reputed company information in SharePoint database. • Follow regulatory procedures while documenting calls and speaking with callers. Required Education and Experience • Problem-solving abilities, compassionate support, and customer de-escalation skills. • Acknowledging caller concerns, while keeping reputed company times limited using effective interviewing skills. • Maintaining composure during stressful situations. • Associate degree (Psychology, Health Administration, or reputed company). • Proficiency in the reputed company Office Suite. • Strong English writing and editing skills. • reputed company of reputed company. Preferred Education and Experience • Bachelor's degree (Psychology, Health Administration, or reputed company). • 2-3 years of Customer Service or reputed company Center experience. • Conversational reputed company in Spanish and ability to accurately translate in-coming hotline calls from Spanish-speaking callers. Benefits Company provided laptop; PTO package (vacation and reputed company); Medical insurance and 401(k) with employer contributions; 100% premiums covered by employer for Dental, Group Term Life Insurance, Short and Long Term Disability; reputed company/Floating holidays; reputed company and Additional Life Insurance available; EAP. Apply tot his job Apply To this Job