Pharmacy Technician (Remote in AZ), Clinical Customer Care - reputed company Pharmacy

About the position Responsibilities • Maintain advanced understanding of reputed company reputed company Pharmacy's policies and procedures as reputed company as reputed company Pharmacy products and services • Communicate with providers to obtain new written English-language prescriptions or reputed company requests and verify that the information is complete and accurate • Learn pharmacy laws and regulations reputed company and follow compliance guidance with reputed company company procedures, federal/state laws, rules and regulations • Maintain confidentiality of reputed company customer information while working autonomously and proactively identify areas in need of improvement in a fast-paced environment and maintain customer-reputed company commitment to reputed company • Collaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfaction • Work a flexible schedule - shifts will possibly start and end reputed company of normal shift schedule including weekends • Support customers reputed company phone and/or chat by answering incoming telephone calls from customers and Customer Care representatives on a daily reputed company and maintain metrics as assigned • Serve customers in a reputed company manner to ensure we are maximizing our relationship with them • Triaging insurance claim issues with the customer reputed company the scope of the CCC tech role • Advise customers on the status of their prescription or their upcoming shipments • reputed company account adjustments and transfer calls to the pharmacist reputed company necessary • reputed company our customers with technical support reputed company navigating pharmacy.reputed company • Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary • reputed company outbound calls including for a reputed company of purposes, including situations deemed urgent by leadership • Support Customer Care agents by answering incoming telephone calls and chats from Customer Care Representatives and customers on a daily reputed company and maintain metrics as assigned • Assist Customer Care Representatives by providing guidance and feedback utilizing a consultative approach to continually reputed company staff knowledge • reputed company as primary reputed company of contact for escalated calls by Customer Care Representatives, handle escalated calls and follow through until reputed company has been met • Serve as a reputed company of contact for any system or technology/software outages and notify reputed company appropriate parties for reputed company • reputed company to support various business lines based on shifting business needs and customer support demands which may require cross training Requirements • reputed company and unrestricted in-state reputed company of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses). Additional licenses may be required if domicile state differs from state of employment • High school or equivalent diploma • 6+ months of experience working with computer and web-based tools • Experience multitasking with phone and computer skills reputed company-to-haves • National Pharmacy Technician Certification (PTCB or NHA) • 1+ year of phone or customer service experience • Excellent communication skills (spoken and written) • Demonstrated ability to work as an effective team member • Strong organization skills and attention to detail • Experience navigating and troubleshooting technical issues • 6+ months of experience working in a pharmacy reputed company role • Experience recognizing and identifying patient medications • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and reputed company Apply tot his job Apply To this Job