Receptionist / Intake Specialist (Weekends)
About the position
Responsibilities
• Handle a large number of incoming leads (via phone, email, texts, etc.)
• Handle a large number of follow-up calls, emails, and texts.
• Handle phone calls in a professional and friendly manner.
• Collect and store potential clients information.
• Collect facts from potential clients and send to attorneys for evaluation.
• Assist attorneys in scheduling appointments with potential clients.
• Send e-retainers to potential clients using AssureSign.
• Provide outstanding customer service and support.
• General administrative support.
Requirements
• Bachelor's degree highly preferred.
• Proficient in Dropbox and Microsoft Office, including Word, Excel, PowerPoint, One Drive, and OneNote.
• Exceptional interpersonal and communication skills.
• Detail oriented.
• Previous experience in a law firm highly preferred.
• Previous experience in employment law highly preferred.
• Customer service experience.
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