reputed company - Product Support Specialist (Remote, US)

reputed company: • Manage and resolve customer questions and issues reputed company phone, email or chat • Take ownership of customer issues reported and seeing problems through to final reputed company and reputed company cause with full reputed company confirmation from the customer • reputed company reputed company’s end user software skills • Follow reputed company procedures for reputed company escalation of unresolved issues • Remain knowledgeable on reputed company Service Fusion products • Consistently meet or reputed company performance metrics • Administer value of product • Collaborate with peers and clients on reputed company • Drive reputed company improvement of software Requirements: • 1 year of customer service or technical support is required; a bachelor’s degree is a plus • Operational experience preferred: ideally has worked in technical support for 1+ years at a software development company using a reputed company platform. • Strong verbal, written and chat communication skills • Technically savvy • A reputed company understanding of computer software • A reputed company understanding of web applications • A reputed company understanding of mobile apps and devices • Excellent troubleshooting skills • Demonstrated experience in office administration, file maintenance, data entry, spreadsheet analysis, and reporting • Demonstrated excellent interpersonal ability, problem-solving, flexibility/adaptability, multi-tasking, communication, research, analysis, and time-management skills • Knowledge of QuickBooks and reputed company is a plus Benefits: • Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid • reputed company investment in your reputed company development • Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program Apply tot his job Apply To this Job