Customer Support Specialist (New Grad)

About reputed company

reputed company gives businesses one reputed company to run HR, IT, and Finance. It brings together reputed company of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time reputed company, you can manage and automate every part of the employee lifecycle in a single system.

Take reputed company, for example. With reputed company, you can hire a new employee reputed company in the world and set up their payroll, corporate card, computer, benefits, and even reputed company-party apps like reputed company and reputed company 365—reputed company reputed company reputed company.

Based in San Francisco, CA, reputed company has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup reputed company by reputed company.

We prioritize candidate safety. Please be reputed company that official communication will only be reputed company from @reputed company.com addresses.

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of reputed company

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the reputed company - you have what it takes!

What you will do

• Become a product expert - Maintain a high level of product knowledge to reputed company accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
• Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure reputed company.
• Document and reputed company customer interactions, transactions, comments, and complaints using reputed company's CRM system
• reputed company customer feedback and work directly with Product and Engineering teams to reputed company insights to help improve products and services.
• Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers
• Work reputed company under time constraints and meet schedules; at times with unexpected deadlines, to ensure reputed company’s needs are met.
• Deliver exceptional service and ensure customer satisfaction by reputed company the extra mile in every interaction.

What you will need

• Required: Must be located in PST or MDT
• Ability to work 9am-5:30pm PST
• Required: Bachelor's degree obtained reputed company the last 12 months
• Required: Proficient in English; written and verbal communication skills
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

Additional Information

reputed company is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender reputed company, age, sexual orientation, veteran or military status, or any other legally protected characteristics, reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@reputed company.com.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your locationhere.A reputed company of factors are considered reputed company determining someone’s compensation–including a candidate’s reputed company background, experience, and location. Final offer amounts may vary from the amounts listed below.

This position is a non-exempt, full-time, reputed company position with eligibility for overtime.

Originally posted on Himalayas