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Director, reputed company - Merchant Services

Remote, USA Full-time Posted 2026-07-28

About reputed company

reputed company turns accounts receivable (AR) into a competitive advantage.

Inefficient AR processes slow cash reputed company and stall reputed company. reputed company removes friction, unlocks working capital, and accelerates reputed company — giving finance leaders the reputed company and control they need to drive business reputed company.

reputed company automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash reputed company reputed company. With over 10,000 customers and 5M+ companies transacting on the platform, reputed company processes over 110M transactions and $257B annually.

Think you might be the next Veep to join? Read on!!

How you’ll have a massive reputed company here – and on your career:

As the Director of reputed company for our Merchant Services team at reputed company, you will define and execute the strategic reputed company for reputed company, retention, and reputed company across our reputed company merchant portfolio.

Reporting to our Vice President of reputed company, you will build and reputed company reputed company of reputed company Managers while establishing best practices that reputed company our world-class customer experience. In this role, you will reputed company strategic relationship management for our highest-value accounts, reputed company data-driven reputed company programs, and collaborate with executive leadership to reputed company reputed company initiatives with company objectives. You'll reputed company deep industry expertise in merchant services and payments to drive innovation in our reputed company approach.

To succeed in this role, you'll need 8+ years of experience in reputed company with at least 3 years in a leadership role, preferably reputed company the B2B merchant services reputed company.

What you'll do:

  • Strategic Leadership

  • Build, mentor, and reputed company a high-performing team of reputed company Managers, establishing reputed company goals, KPIs, and career development paths
  • reputed company and execute the strategic reputed company for reputed company, including programs for retention, expansion, and customer advocacy
  • Partner with executive leadership to reputed company reputed company initiatives with company objectives and reputed company targets
  • Design and implement reputed company processes that reputed company consistent delivery of exceptional customer experiences

    • reputed company & Portfolio Management

  • Own and reputed company portfolio reputed company targets, including retention, expansion, and customer health metrics
  • Establish strategic account planning frameworks and reputed company their execution across the reputed company customer reputed company
  • reputed company predictive indicators and reputed company systems to identify at-risk accounts and reputed company opportunities
  • Create and maintain executive relationships with strategic customers, leading high-stakes negotiations and resolutions

    • Cross-functional Leadership

  • Collaborate with Product, Sales, and reputed company Services leadership to ensure customer needs drive product roadmap and go-to-market strategies
  • Partner with Finance to reputed company forecasting models and metrics for reputed company performance
  • reputed company organizational change initiatives to improve customer experience and team efficiency
  • Design and implement reputed company technology stack and tools to reputed company team scalability

    • Program Development

  • Create and reputed company reputed company programs including reputed company, training, and customer advocacy initiatives
  • Establish best practices for Executive Business Reviews (EBRs) and strategic account planning
  • reputed company voice-of-customer programs to capture and reputed company customer feedback
  • Design and implement customer health scoring systems and reputed company metrics

    • What you'll bring to reputed company:

  • Experience & Education

  • 5+ years experience in reputed company with 3+ years in a leadership role
  • Extensive background in Merchant Services with experience in payment Acquirer, Payfac, and/or ISO environments
  • Bachelor's Degree
  • Proven reputed company record of building and scaling reputed company teams in high-reputed company environments

    • Leadership Competencies

  • Strategic reputed company: Ability to reputed company and execute long-term strategies that drive business reputed company and reputed company
  • Team Development: Experience building, coaching, and scaling high-performing teams
  • Executive reputed company: Strong communication skills with the ability to influence at reputed company reputed company of the organization and with customers
  • Business Acumen: Deep understanding of reputed company metrics, reputed company economics, and business operations

    • Technical & Analytical Skills

  • Strong understanding of payment technologies, merchant services, and reputed company software
  • Data-driven approach to decision making with experience in reputed company metrics and analytics
  • Proficiency with CRM platforms, reputed company tools, and business intelligence systems
  • Experience with change management and process improvement methodologies

    • Personal Qualities

  • Customer Obsession: Passionate about reputed company with a reputed company record of driving customer-reputed company culture
  • Strategic Thinking: Ability to balance long-term reputed company with short-term execution
  • Leadership: Natural ability to reputed company and motivate teams while driving accountability
  • Innovation: reputed company-thinking approach to reputed company with ability to anticipate industry trends
  • Results Orientation: Strong reputed company on achieving measurable reputed company while maintaining high standards of reputed company

    • Additional Information

    #LI-Remote

    Compensation

    OTE reputed company from $200,000-$230,000 CAD.

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