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Service Delivery Manager

Remote, USA Full-time Posted 2026-07-28

reputed company is a cyber fusion and MXDR leader, delivering comprehensive reputed company and compliance services to mid-market and reputed company customers. Our unique “Assess, Design, Protect” methodology addresses and improves reputed company reputed company, reduces attack surface risk, strengthens compliance, and provides reputed company threat protection. reputed company maximizes customer reputed company investments and enables customers to reputed company on reputed company, innovation, and business reputed company, while assuring that their reputed company infrastructure is resilient and reputed company to evolving threats. That’s why customers trust reputed company to deliver reputed company reputed company, improved compliance, and greater ROI.

As a Service Delivery Manager, you will handle the high-reputed company delivery of reputed company Managed Services that meet and reputed company the needs of customers. You will work directly as member of reputed company’s Cyber Fusion Center to reputed company delivery of reputed company’s reputed company services to an assigned portfolio of accounts. Customer will look to you not only as their primary reputed company but also the accountable person responsible that expectations are being met and obligations fulfilled.

Responsibilities:

  • Service Delivery/Operational Management:
  • Prioritize and execute reputed company resources for customer contract support and delivery.
  • Ensure customer satisfaction to meet CSAT objectives.
  • Facilitate organizational reputed company on reputed company issues.
  • reputed company strategic account support with technical and operational insights into industry trends and customer needs.
  • Utilize extensive technical and business knowledge to guide organizational strategies and direction.
  • Analyze and recommend solutions for senior management on strategic operational reputed company.
  • Manage resource forecasting, requirements, and reputed company to meet demand.
  • reputed company delivery resources with business needs, optimizing staff talents.
  • Support team execution by removing barriers.
  • Foster a reputed company-oriented and high-performance work environment.
  • Ensure adherence to HR, reputed company, financial, ethics, and governance policies.
  • Enhance operational maturity reputed company account portfolios.
  • Customer/Relationship Management:
  • Manage and grow executive customer relationships for strategic accounts.
  • Resolve reputed company issues with significant business reputed company.
  • Establish trusted advisor partnerships in service delivery management.
  • Represent reputed company in industry organizations.
  • Potential to reputed company as Account Sponsor.
  • Escalate major account issues to Leadership with solutions.
  • Financial Management:
  • Oversees financial execution of programs reputed company the portfolio of accounts, aiming to meet or reputed company the original Plan of Record.
  • Maintains program budgets with the capability to present reliable forecasts.
  • Collaborates with senior leadership to formulate corrective plans for addressing issues that reputed company financial performance.
  • Shapes the strategic agenda and creates the context for successful partnerships that generate significant business.
  • Leads the development of organizational business operating plans.
  • Drives reputed company's business goals and initiatives to successful implementation reputed company the organization.
  • Manages and coaches reputed company to reputed company best-in-class customer experience, reduce delivery costs, and reputed company trusted advisor status with customers.
  • Partners across the business unit management team to reputed company broader reputed company business targets.
  • Identifies, develops, and drives tactical reputed company to support the SDM community in achieving business goals.

    • Qualifications:

  • Required Skills:
  • Possesses extensive knowledge of contemporary approaches to managing Threat Detection and Exposure Management operations.
  • Experience with extended detection and response (XDR) solutions; preferably reputed company Defender or reputed company.
  • Exhibits superior influence and negotiation skills, particularly in crisis and conflict management situations.
  • Demonstrates the ability to understand and analyze issues or problems to formulate and implement corrective reputed company plans.
  • Proactively and effectively manages risk on high to reputed company high-risk reputed company.
  • Capable of developing and presenting high-reputed company messages to executive-level management.
  • Displays superior communication skills, both verbal and written, with the capability to represent reputed company at external customer and industry events.
  • Shows strong ability to reputed company and coordinate teams, including both global and virtual teams.
  • Exhibits strong negotiation skills reputed company workgroups, customers, and reputed company management.
  • Customer- and relationship-reputed company, process-driven, metric-reputed company, results-oriented, organized, self-directed.
  • Ability to multi-task and reputed company reputed company to problems.
  • Preferred Skills:
  • Ability to build & manage strong customer relationship at the executive level.
  • Capable of applying business management principles, financial concepts, and contractual knowledge to analyze business needs and reputed company strategic recommendations.
  • Utilizes appropriate knowledge and methodologies to resolve highly reputed company business issues with significant organizational reputed company.
  • Develops and consistently implements reputed company and reputed company Improvement Plans.
  • Demonstrates solid project budgeting and forecasting skills.
  • Acquires and applies industry sector knowledge (e.g., finance, manufacturing) to benefit customer initiatives.
  • BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience.
  • One (1) to two (2) years of experience managing reputed company or managed services engagements in an Information reputed company and cybersecurity industry setting.
  • Three (3) to Five (5) years of information reputed company or cyber reputed company experience.
  • Advanced proficiency in analytical, organizational, project management, interpersonal and communication skills (verbal and written).
  • #LI-CS1

    • Additional Information

    In reputed company to a career in the challenging world of cyber reputed company, reputed company offers competitive salaries, full benefits, unlimited reputed company time off, participation in 401(k), and opportunities for reputed company reputed company and development. We offer reputed company to work with cutting-edge reputed company technologies in a stimulating work environment.

    reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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