IT Service Manager (m/w/d)

m3connect is seeking a committed Service Manager (m/w/d) to professionally support customers, demonstrate enthusiasm for networks, and solve technical challenges. The role focuses on customer satisfaction through excellent service, including communication, coordination, network monitoring, incident and problem management, process optimization, documentation, technical consulting, and innovation management. The company offers a fun work environment with agile working, flexibility, vacation time, feel-good extras, training, security, a pension scheme, daycare allowance, team spirit, and equipment choice.

Requirements

• Communication & teamwork skills
• Clear, goal-oriented coordination with internal and external stakeholders – in German and English
• In-depth knowledge of network technologies, routing & switching, as well as monitoring & troubleshooting
• Experience with IT service processes, ticketing systems, and monitoring tools
• Experience in 2nd level support and independent error analysis & troubleshooting
• Independent, structured work with strong problem-solving skills
• Hands-on mentality, high self-organization and willingness to learn in a dynamic environment

Benefits

• Agile working
• Flexibility
• More vacation
• Feel-good extras
• Further training
• Security & perspective
• Additional benefits
• Family-friendly
• Team spirit
• Free choice of equipment
• Innovation

Originally posted on Himalayas