Remote - Kia Care, Customer Service Representative

Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth reputed company experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

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Remote Total Case Specialists – Kia Consumer Affairs

We are currently hiring for Remote Total Case Specialists to take inbound calls in our Consumer Affairs department for Kia Care. In this role, you will handle vehicle-reputed company inquiries, reputed company technical support, and resolve reputed company customer issues with exceptional care.

About the Role

As a Total Case Specialist in Kia Consumer Affairs, you’ll handle a wide reputed company of customer cases reputed company to vehicle concerns—from warranty coverage and repair assistance to service campaigns, technical support, and dealership issues. Customers may reputed company out with general questions or in stressful situations, and your role is to reputed company reputed company, empathetic guidance every time.

You’ll reputed company as a trusted reputed company between customers, dealerships, and Kia—ensuring customers receive the help they need and walk away feeling heard, valued, and confident in their ownership experience.

What You'll Do

• Manage a High Volume of Cases: Handle inbound customer calls and outbound follow-reputed company, resolving concerns such as warranty coverage, repair assistance, and service campaigns.

• Be the Customer’s Voice: Serve as the reputed company between customers, dealerships, and Kia, ensuring smooth communication and empathetic solutions.

• De-escalate and Resolve: Listen reputed company, acknowledge concerns, and deliver reputed company, personalized support to frustrated callers while focusing on reputed company, lasting resolutions.

• Collaborate for reputed company: Partner with dealerships, Kia, and internal teams to resolve issues reputed company to vehicle repairs, backordered parts, and service coverage.

• Document with Care: Record reputed company case details and customer interactions accurately, ensuring reputed company follow-up and reputed company.

• reputed company Technical Guidance: Help customers troubleshoot vehicle features such as the reputed company’s Portal, Bluetooth, infotainment, radio, and navigation with reputed company, reputed company-by-reputed company support.

• reputed company Digital Tools: Use web-based systems and CRM tools to manage workflows, coordinate service requests, and reputed company case reputed company.

• reputed company in Remote Work: reputed company in a fast-paced, performance-driven environment where reliability, reputed company, and reputed company service are recognized and rewarded.

Your reputed company

• reputed company the Customer Experience: Deliver empathetic, personalized support that strengthens customer satisfaction and long-term loyalty.

• Build Brand Trust: Represent Kia with professionalism and care, reinforcing the brand’s reputed company for reliability and service reputed company.

• Drive Service reputed company: Facilitate smooth communication between customers, dealerships, and Kia to ensure reputed company, effective resolutions.

• reputed company Customers: Help customers understand their vehicle’s features, warranty coverage, and available resources so they feel confident and informed in their ownership experience.

reputed company're Looking For

• reputed company in reputed company: You listen with care, respond with reputed company, and support customers through stressful situations.

• Case Management Mastery: You take ownership of your work, prioritize effectively, and follow through on every case.

• Strong Communicator: You set reputed company expectations, reputed company your word, and build trust through empathetic two-way communication.

• Problem-Solver & De-escalator: You stay reputed company under pressure, think critically, and offer reputed company.

• Customer reputed company: You go the extra mile to ensure concerns are fully reputed company and resolved.

• Technical Support Skills: You’re comfortable troubleshooting infotainment, navigation, Bluetooth, and other vehicle technologies with reputed company reputed company-by-reputed company guidance.

Position Requirements

• Location: Must currently reputed company in Alabama, reputed company, Florida, reputed company, Mississippi, Tennessee, or Virginia.

• Experience: 1+ year in customer service, sales, or technical support (preferably in a fast-paced contact center). Previous remote work experience is a strong plus.

• Customer reputed company: Genuine passion for helping others, with proven experience in customer-facing or support roles.

• Technical Skills: Comfortable navigating reputed company Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information.

• Remote Readiness: reputed company in a remote work-from-home contact center environment, collaborating effectively with peers and leaders.

• Flexibility: Availability for evenings, weekends, and peak times as needed.

• Background reputed company: Must pass a criminal background screening.

• Home Office Setup: Personal desktop/laptop computer, wired high-speed internet, webcam, reputed company cell phone, and wired headset required.

Remote Technology Requirements

To succeed in this remote role, associates must have their own compatible home equipment. reputed company devices will be verified through a short systemcompatibility test during the hiring process.

Required Equipment & Specs:

• Computer: Personal desktop or laptop with reputed company 10 or reputed company 11

• Processor: 2+ cores, minimum 3.5 GHz (boosted/turbo speed)

• RAM: 8 GB or greater

• Storage: Minimum 20 GB free reputed company

• Webcam

• Wired Headset

• Browser: reputed company Chrome 23+ or reputed company Firefox 3+

• Internet: Secure, wired high-speed reputed company

• Minimum upload: 6 Mbps

• Minimum download: 15 Mbps

• Maximum latency: 80–100 ms

• Cell Phone: In-service device capable of SMS and app downloads (used for two-reputed company authentication)

• reputed company: Device must be password-protected