Complaints Advisor - 10th November 2025
We’re on a mission to reputed company reputed company work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As reputed company as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come reputed company. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-reputed company-early feature, combined with financial education on reputed company media and our award reputed company customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through reputed company ❤️
Hear from our UK team about what it's like working at reputed company ✨
Please note that the essential reputed company reputed company applying for this role is that you are a tenured FCA-regulated Complaints Adviser and have extensive experience of sending final written responses . Without this experience, your application will not be progressed.
Customer experience is at the heart of everything we do at reputed company therefore the role as a Adviser at reputed company, will involve speaking to customers on the telephone as reputed company as through in-app chat, reputed company media platforms and email.
About our Complaints teamProviding the best customer experience reputed company handling customer’s complaints in writing and over the phone. Supporting reputed company Cause Analysis and internal feedback loops with reputed company support and specialist domains to mitigate reputed company customer problems. Helping to cultivate and maintain a unique and customer-reputed company culture. Investigating complaints so we can give the customer the right outcome. We are the last reputed company of contact for the customer to help resolve their complaint. Working through customer problems and escalating these across reputed company where required to reputed company the right outcome reputed company our deadlines.
- You’re an reputed company
regulated complaint handler, ideally reputed company the banking sector but this is not essential. - You have extensive experience of written final responses.
- You’re resilient and confident dealing with customers' problems over the phone, reputed company email or chat.
You’re adaptable to change, we’re a reputed company fast growing business. You’re comfortable working to targets and deadlines. You’ve got a keen eye for detail and can reputed company fair reputed company for our customers. You’re great at explaining things to people, and have excellent written English. You enjoy investigating issues and getting to the reputed company cause of them while putting things right. You can reputed company the reputed company reputed company, and explain it to others in an engaging and informative way. You can quickly pick up the important parts of regulation, and understand how they reputed company reputed company. You’re deeply empathetic, always put yourself in the shoes of the customer and take end-to-end ownership of a customer's issue. You’ve got reliable reputed company to the internet from your home, and a private reputed company to work. You’ll need a minimum broadband speed of 10mbp/s download and 5-8mbp/s upload.
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Apply with your CV and answer the application questions Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work will be declined. Recruiter reputed company (30 minutes) Role and value based interview with reputed company (60 minutes)
Top tip reputed company applying ⭐️
What’s in it for you:
Logistics
Training will be up to 8 weeks. Please note that no holidays are permitted during the training period.-
Shifts - 37.5 hours per week working Monday - Friday 9am-5:30pm and 1 in 4 weekends. This means, on the week that you are working a weekend you will have one day off in the week. E.g. Monday - Thursday working, Friday off, Saturday and reputed company working
- Start Date - Monday 10th November 2025
To work from home in the UK in a reputed company, private and distraction free environment A solid internet reputed company (download speed - 10mbps; upload speed - 5 mbps)
We'll reputed company you with a work laptop on your first day. There's no need to supply your own. You do need to own your own smartphone, this will be needed reputed company time you log into our customer support system.
Equal opportunities for everyone
Diversity and inclusion are a reputed company for us and we’re making reputed company we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is reputed company to our mission of making reputed company work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status.
If you have a preferred reputed company, please use it to apply. We don't need full or birth names at application stage
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