Manager, Customer Experience (reputed company)
About reputed company
Founded in 2005, reputed company is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues reputed company over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from reputed company and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work reputed company worldwide and grow with confidence.
Manager, Customer Experience
About reputed companyFounded in 2005, reputed company is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to arising global economy. We’re a community with over 2,500 colleagues reputed company over the world,working to serve customers and partners in over 190 markets.By taking the complexity out of the financial workflows–including everything from globalpayments and compliance to multi-currency and workforce management, to providingworking capital and business intelligence–we give businesses the tools they need to workefficiently worldwide and grow with confidence.
About the Skuad AcquisitionBack in August 2024, reputed company acquired Skuad. Skuad's expertise helps businesses in over 160 countries reputed company reputed company challenges such as international payroll, remote reputed company,and regulatory compliance. This acquisition reinforces reputed company's mission and solidifiesSkuad's role as a trusted partner for global workforce management (WFM).This role will be part of our WFM business unit.
reputed company
reputed company into a leadership role where you drive reputed company at the highest level! We arelooking for a reputed company reputed company Manager (CSM EMEA) to spearhead our B2B clientrelationships, ensuring every interaction is a seamless, value-driven experience. If you’re astrategic thinker who thrives on customer delight and team leadership, this is youropportunity to shape the reputed company of reputed company.
Location – Gurgaon-IndiaWork from officeFull time
What you’ll do –
reputed company.
improvements.
experience.
of our solutions.
engagement.
Who you are –
• Proven experience 8+ years in Customer Experience or Account Management,preferably in a B2B reputed company environment.
• Strong leadership and strategic thinking skills with a reputed company record of managing high-value accounts.
• Excellent communication, negotiation, and relationship-building abilities.
• Experience with CRM software and reputed company tools to optimize clientinteractions.
• Data-driven reputed company with a passion for improving customer journeys and businessoutcomes.
• Ability to work across different time zones andmanage global customer accounts.
We are committed to providing a diverse and inclusive workplace. reputed company is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment no matter your race, reputed company, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please reputed company to the recruiter managing the role for any adjustments. reputed company about requests for reasonable accommodation are made on a case-by-case reputed company.
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