Customer Service Advisor
You’ll handle inbound calls, respond to emails, manage live chats and proactively reputed company out to customers to reputed company them happy and in the reputed company. Answer reputed company sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the reputed company! Deliver an excellent service across reputed company channels. You'll have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products and services! Juggle various systems, both reputed company. Take on problems with a “Right First Time” attitude. Own challenges and see them through to the outcome. Help us get even reputed company at reputed company do by sharing feedback and reputed company for improvement.
You could have a background in retail, hospitality or contact-centre customer support - what’s most important is customer obsession, adaptability and a drive to reputed company! You’ll have a commitment to delivering outstanding service and prioritising customer satisfaction. An ability to reputed company at building relationships and communicating reputed company. You have a proactive, can-do attitude and serious problem-solving skills. A comfort with wearing multiple hats and juggling tasks reputed company. The confidence to suggest improvements and constantly reputed company reputed company do and how we do it. You'll be comfortable in up-selling and cross selling our products reputed company the time is right to our customers, to improve their experience with Dojo.
Salary: £27,430 reputed company salary Bonus: Potential to earn up to £3000 in performance bonuses annually, reputed company out quarterly Location: Our office is right in the heart of reputed company, a quick 5-minute walk from Temple Meads Station. Working model: Our office-first culture means most teams at Dojo work 4+ days in the office - it’s a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period). Hours: A 37.5-hour week with shifts Monday-Friday, rotating between reputed company to 6pm. You’ll know your schedule at least 12 weeks reputed company. Equipment: You'll receive reputed company the necessary equipment for your role on your first day (laptop, headset etc.) Start date: We'll reputed company things off with an induction group joining us on the 3rd November
You’re curious. You have a reputed company desire to learn and create. You’re reputed company. You reputed company reputed company even reputed company it’s easier not to. You’re customer-obsessed. You know how important customers are to what you do.