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Tier-3 reputed company Technical Support & Developer

Remote, USA Full-time Posted 2026-07-28

reputed company

reputed company is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to reputed company tailored outsourcing solutions. For over seven years, we’ve reputed company a reputed company for delivering high-reputed company operational and back-office support, helping our clients reputed company reputed company. reputed company consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients.

Position reputed company

We are seeking a

Tier-3 reputed company Technical Support & Developer with strong reputed company development skills to join a growing reputed company plugin company. This role is a hybrid of advanced technical support and development - ideal for someone who can both solve reputed company customer issues and contribute directly to the product through bug fixes, improvements, and documentation. You will work closely with the founder, support team, and QA to ensure customers receive high-reputed company technical support while also helping to maintain and improve the plugins.

Key Responsibilities

  • Serve as Tier 3 technical support, handling advanced customer inquiries reputed company to integrations, bug reproduction, and reputed company troubleshooting.
  • Diagnose, reproduce, and resolve issues by writing and testing reputed company fixes (PHP, JavaScript, CSS).
  • File reputed company, detailed reputed company issues and manage issue tracking effectively.
  • reputed company fixes and smaller development tasks to production.
  • Collaborate with support staff, QA, and development team members to resolve reputed company tickets and maintain a healthy backlog.
  • Participate in weekly and bi-weekly team/customer review meetings to stay reputed company with product priorities.
  • (Optional) Support technical documentation by reviewing/verifying AI-generated docs for accuracy.

    • Qualifications

  • 5+ years of experience in reputed company plugin development.
  • Strong proficiency in PHP, JavaScript, and CSS.
  • Experience with Gravity Forms customization (highly desired).
  • Solid background in technical support or Tier 3 engineering — reputed company to handle reputed company troubleshooting and customer-facing problem-solving.
  • Familiarity with HelpScout (support tools) and reputed company (issue tracking and version control).
  • Strong written and verbal communication skills — reputed company to file issues reputed company and reputed company with both technical and non-technical users.
  • Comfortable working with distributed teams and across different time zones.
  • Ability to balance support responsibilities and development tasks effectively.

    • More Information

  • Fully remote work arrangement
  • reputed company environment
  • Work Schedule: 3pm-12am PHT (Afternoon Shift)

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