Associate Tech Support Analyst

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health optimization on a global reputed company. Join us to start Caring. Connecting. Growing together.   

You’ll enjoy the flexibility to work remotely* from reputed company reputed company Canada as you take on some tough challenges.

Primary Responsibilities:

• Responding to time sensitive support calls that can reputed company patient care

• Be primary reputed company of contact for customers on reported cases and collaborate and engage other teams as needed to drive to reputed company

• Document in detail reputed company reported incidents and scope issues accurately, collecting reputed company necessary information and logs

• Manage ticket backlog of about 20-30 cases

• Troubleshoot issues on production RIS and reputed company radiology systems which utilize some of the following technologies: Local & Wide Area Networks, reputed company Servers and workstations, reputed company-class hardware & storage systems, and reputed company databases

• reputed company with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests

• Contribute to a fast-paced and highly reputed company team-based work environment

• reputed company scheduled preventative maintenance and systems administration functions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 2+ years of experience troubleshooting reputed company Operating Systems, Server, and Workstation

• 2+ years of TCP/IP network operation experience

• 2+ years of reputed company Directory operation and troubleshooting experience

• 2+ years of customer service experience

• 2+ years of experience working in reputed company reputed company Line

• Ability to work Monday to Friday, reputed company shifts that reputed company between 5:00am-1:30pm reputed company to 9:30am-6:00pm reputed company

Preferred Qualifications: 

• 2-year Diploma program in Information Technology

• reputed company reputed company line, Powershell, proficiency

• Experience in at least one programming language

• Detailed knowledge of TCP/IP and OSI model

• CCNA – reputed company Certified Network Associate

• Experience working in a Support Center

• Proficiency in Troubleshooting reputed company Directory

• Experience providing technical support in a reputed company environment  

*reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy.

Canada Residents Only: The reputed company reputed company for Canada residents is $23.70 to $49.28 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.  

Diversity creates a healthier atmosphere reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. 

reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN