Experienced Customer Service Representative - Medical Transportation - Work from Home in Kansas - Inbound Call Center Agent with Excellent Communication and Organizational Skills

Join Our Team as a Customer Service Representative and Make a Difference in Healthcare

Berlin-Wheeler, Inc. is a leading provider of medical transportation services, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team. As a work-from-home professional, you'll play a critical role in ensuring exceptional customer experiences, verifying demographic information, and coordinating medical transportation services. If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About Our Company and Culture

At Berlin-Wheeler, Inc., we're dedicated to providing top-notch medical transportation services to our clients. Our team is built on a foundation of empathy, respect, and a commitment to excellence. We value our employees and strive to create a work environment that's supportive, inclusive, and rewarding. As a remote worker, you'll be part of a dynamic team that's passionate about making a positive impact in the healthcare industry.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Effectively processing inbound calls by verifying basic demographic information and initiating requests for medical transportation
• Providing quality service by reviewing account status and taking appropriate action
• Ensuring customer satisfaction by answering calls and rapidly responding to inquiries or requests while maintaining a service-oriented, friendly, and empathetic demeanor
• Interface with all callers without regard to race, religion, gender, national origin, age, or physical or mental health status
• Intake personnel have occasional conversations with representatives of Health Plans, medical providers, medical facilities, transportation vendors, and the general public
• Generating courtesy calls and data records to ensure compliance with policy and procedures
• Providing quality customer interaction with adherence to policy and procedures
• Maintaining high-quality standards while generating calls and resolving issues
• Ensuring all conversation and data records are accurate and complete
• Effectively handling calls and meeting performance standards within one week of completing the training program
• Contributing to team effort by accomplishing related results as needed

Performance Expectations

We're looking for a Customer Service Representative who can meet the following performance expectations:

• 5:00 talk time or less
• 1100 calls per month
• QA score of 95.00%

Qualifications and Skills

To be successful in this role, you'll need:

Essential Qualifications:

• High School or GED equivalent required; College education preferred
• Minimum of one (1) year of customer service experience
• Strong understanding of customer care processes and techniques
• Ability to work independently and adapt to learning styles
• Excellent written, oral, and interpersonal communication skills
• Exceptional listening, technical, and analytical skills

Preferred Qualifications:

• Previous experience in a call center or customer service environment
• Familiarity with medical transportation services or healthcare industry
• Proficiency in software applications and technology

What We Offer

As a valued member of our team, you'll enjoy:

• $12.00 per hour competitive salary
• Comprehensive benefits package, including:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
• Opportunity to work from home in Kansas
• Professional development and growth opportunities
• Supportive and inclusive work environment

Work Environment and Culture

As a remote worker, you'll be part of a dynamic team that's passionate about making a positive impact in the healthcare industry. We strive to create a work environment that's:

• Professional and deadline-oriented
• Collaborative and supportive
• Inclusive and respectful
• Flexible and adaptable

Career Growth Opportunities and Learning Benefits

At Berlin-Wheeler, Inc., we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to:

• Ongoing training and development programs
• Career advancement opportunities
• Mentorship and coaching
• Industry-specific knowledge and expertise

How to Apply

If you're a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!