Remote Customer Service Representative - Full Time with Excellent Benefits and Career Growth Opportunities

Join the Arsenault Team: Make a Meaningful Impact in Healthcare

Are you a dedicated and compassionate Customer Service Representative looking for a new challenge? Do you value delivering exceptional customer service and making a positive difference in your community? If so, we invite you to join our team at Arsenault, a rapidly growing national quality improvement and care management organization.

At Arsenault, we're driven by a mission to ensure that over 20 million people receive the right care, at the right time, in the right setting. We're a people-focused organization that cares deeply about our employees and provides the training and support needed to excel in their careers. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our Review Team, interacting with beneficiaries and providers, and helping to improve the lives of individuals across the country.

Perks of This Role

• Fully remote position with rotational shifts available for EST, CT, or PST time zones
• Comprehensive benefits package, including medical, dental, vision, and more, effective the first month following your hire date
• Paid time off for a great work-life balance
• 401(k) with match and no vesting period
• Opportunities for career growth and advancement within a national company with roles across the US

Key Responsibilities

• Provide exceptional customer service support to the Review Team, including interacting with beneficiaries and providers via the helpline
• Create, format, and proofread letters, ensuring timeliness and accuracy
• Communicate effectively with external customers to furnish and request review information
• Foster positive working relationships between Arsenault's internal and external customers
• Participate in identifying areas for potential improvement, as noted on case reviews and processes
• Answer the Beneficiary Helpline, determining how to best assist callers and referring them to external agencies as needed
• Ensure timely and accurate processing of correspondence, including mailing and validation of notices and medical records
• Provide intake for all appeals received by Arsenault, utilizing internal quality control tools to assess individual work and team processes

Qualifications and Skills

Essential Qualifications

• High school diploma or equivalent
• 2-3 years of clerical experience, including word processing, filing systems, and telephone customer service responsibilities
• Excellent verbal communication skills, with a courteous and patient demeanor
• Strong written communication skills, with good grammar, punctuation, and spelling
• Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers
• Ability to multi-task, prioritize assignments, and work independently

Preferred Qualifications

• Post-high school business courses
• Medical terminology knowledge or experience
• Prior work in a healthcare setting or medical terminology
• Previous data entry or other clerical experience
• General knowledge of PC-based computer systems and software packages

What We Offer

At Arsenault, we're committed to providing a comprehensive rewards package that supports our employees' careers and personal lives. Our benefits include:

• Comprehensive health plans
• Paid time off
• Retirement savings
• Corporate wellness programs
• Educational assistance
• Corporate discounts

Career Growth and Development

As a Customer Service Representative at Arsenault, you'll have opportunities to grow and develop your skills in a dynamic and supportive environment. Our company is committed to providing training and support to help you excel in your career, and we're passionate about promoting from within. Whether you're looking to advance to a leadership role or expand your skills in a specific area, we're dedicated to helping you achieve your career goals.

Work Environment and Culture

At Arsenault, we're proud of our company culture, which is built on a foundation of empathy, respect, and inclusivity. As a fully remote organization, we offer the flexibility to work from home and maintain a healthy work-life balance. Our team is passionate about making a positive impact in the lives of individuals across the country, and we're committed to supporting our employees' well-being and success.

Why Choose Arsenault?

At Arsenault, we're driven by a mission to make a meaningful difference in the lives of individuals across the country. We're a people-focused organization that cares deeply about our employees and provides the training and support needed to excel in their careers. If you're looking for a challenging and rewarding role that allows you to make a positive impact, we invite you to join our team.

How to Apply

If you're a motivated and compassionate Customer Service Representative looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, and our Talent Acquisition Team will review it carefully. We appreciate your interest in Arsenault and look forward to hearing from you.

Thank you for considering this opportunity! We wish you the best of luck in your job search.

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Sit for prolonged periods of time
• Key and/or control objects
• Interact extensively with internal and external customers
• Occasionally lift and/or move objects weighing up to 10 pounds
• Occasionally travel within the state

Arsenault is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.