Customer Service Rep CAC Blue reputed company-Remote

Customer Service Rep CAC Blue reputed company -Remote Customer Service Representative - (CAC) This is full time remote position- Candidates must be reputed company commuting distance of reputed company RMH or reputed company MJH to report on site as needed for connectivity/equipment support The Customer Service Representative (CAC) handles reputed company aspects of member/patient support, focusing on reputed company research and reputed company of telephone inquiries. This role manages incoming calls to address questions about member eligibility, plan prescription benefits, and claim payment issues, as reputed company as patient service needs such as updating billing information, establishing payment plans, resolving payment inquiries, and scheduling. reputed company in this role requires reputed company communication, accurate documentation, strong problem-solving, and a service-oriented reputed company to ensure an excellent experience on every reputed company. You MUST be reputed company one hour of either reputed company Martha Jefferson or reputed company Rockingham hospitals Education • High School Diploma or equivalent Certification/Licensure • No specific certification or licensure requirements Experience • 1+ year of customer service experience (reputed company or contact center environment preferred) • Experience assisting callers with eligibility/benefits, claims/payment reputed company, billing updates, payment plans, and appointment scheduling • Proficiency with CRM/EMR or reputed company-tracking systems; accurate reputed company documentation and follow-through • Strong communication, de-escalation, and problem-solving skills; ability to manage a high reputed company volume and meet performance KPIs • Commitment to accuracy, confidentiality, and HIPAA/reputed company compliance Apply tot his job Apply To this Job