Experienced Virtual Answering Service Receptionist for 24/7 Remote Customer Service Role

Join Our Team: Be the First Point of Contact for Our Clients

At Let Us Answer, a division of Workwarp, we're dedicated to providing top-notch customer service to our clients across North America. With a rich history dating back to 1974, we've established ourselves as a trusted and reliable answering service, ensuring that our clients never miss a call. We're now seeking an experienced Virtual Answering Service Receptionist to join our remote team and be the frontline representation of our clients' brands.

About Our Company and Industry

As a 24/7/365 answering service, we take pride in being an extension of our clients' businesses, providing professional and quality service to a diverse range of industries, including law, healthcare, home services, and more. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a dynamic, inspiring, and supportive environment for our employees.

Key Responsibilities

• Handle inbound calls from clients' customers, taking accurate messages and dispatching them according to the clients' specific needs.
• Provide exceptional customer service, representing our clients' brands in a professional and courteous manner.
• Work varied shifts, including evenings, weekends, and holidays, to ensure 24/7 coverage for our clients.
• Utilize strong communication and listening skills to effectively interact with callers and resolve their queries.
• Maintain a high level of productivity, meeting or exceeding performance standards for call handling and message taking.
• Collaborate with our team to ensure seamless service delivery and support.

Essential and Preferred Qualifications

To succeed in this role, you'll need:

• A typing speed of at least 40 words per minute (wpm), with the ability to accurately take messages and dispatch calls.
• Excellent spelling and grammar skills, with a strong command of the English language.
• A positive attitude, friendly tone of voice, and professional demeanor.
• Strong communication and listening skills, with the ability to effectively interact with callers.
• A reliable and dedicated work ethic, with the ability to work independently in a remote environment.

Preferred qualifications include:

• Previous experience in customer service or a related field.
• Familiarity with answering service software or similar technology.
• A background in a specific industry, such as healthcare or law.

Skills and Competencies Required for Success

To excel as a Virtual Answering Service Receptionist, you'll need to possess:

• Excellent communication skills: The ability to clearly and effectively interact with callers, taking accurate messages and resolving their queries.
• Strong technical skills: Proficiency in using a computer, wired headset, and web camera, as well as the ability to troubleshoot basic technical issues.
• Adaptability and flexibility: The ability to work varied shifts, including evenings, weekends, and holidays, and adapt to changing client needs.
• Problem-solving skills: The ability to think critically and resolve issues that may arise during calls or while working independently.
• A customer-centric approach: A strong focus on delivering exceptional customer experiences and representing our clients' brands in a professional manner.

Career Growth Opportunities and Learning Benefits

At Let Us Answer, we're committed to creating a supportive environment that fosters growth and development. As a Virtual Answering Service Receptionist, you'll have the opportunity to:

• Develop your customer service skills, working with a diverse range of clients and industries.
• Learn about different businesses and industries, expanding your knowledge and understanding of various sectors.
• Advance your career within our company, taking on new challenges and responsibilities as you grow.
• Participate in ongoing training and development programs, ensuring you stay up-to-date with the latest industry trends and best practices.

Work Environment and Company Culture

As a remote team member, you'll work from the comfort of your own home, with the flexibility to create a schedule that suits your needs. We're committed to creating a positive and supportive work environment, with:

• A friendly and dedicated team, passionate about delivering exceptional customer service.
• Ongoing training and development opportunities, to help you grow and succeed in your role.
• A culture that values work-life balance, with flexible scheduling and paid time off.
• A referral program, recognizing and rewarding your contributions to our team.

Compensation, Perks, and Benefits

We offer a competitive salary, ranging from $12.00 to $14.00 per hour, depending on experience. In addition to your compensation, you'll enjoy:

• A flexible schedule, allowing you to balance work and personal responsibilities.
• Paid time off, ensuring you have the opportunity to rest and recharge.
• A referral program, providing a bonus for successful referrals.
• The opportunity to work with a diverse range of clients and industries, expanding your knowledge and experience.

Join Our Team: Apply Now!

If you're a customer service superstar with a passion for delivering exceptional experiences, we want to hear from you. Even if you feel you're not a perfect match, we'd still love to hear from you. We're committed to creating a diverse and inclusive work environment, and we encourage applicants from all backgrounds to apply.

To apply, simply click the link below or call us at 337-365-7243 to learn more about this exciting opportunity.

We look forward to welcoming you to our team!