Senior Data Analyst - Customer Experience - Remote

Join Our Team as a Senior Data Analyst - Customer Experience and Revolutionize the Way We Understand Our Customers

At The Home Depot, we're passionate about delivering exceptional customer experiences that set us apart from the competition. As a Senior Data Analyst - Customer Experience, you'll play a critical role in driving this mission forward by leveraging data to understand our customers, identify areas for improvement, and measure the impact of our efforts. If you're a curious and analytical thinker with a passion for data, we want to hear from you!

About Our Company and Culture

The Home Depot is a leading home improvement retailer with a strong commitment to customer satisfaction. Our Customer Experience team is dedicated to advocating for our customers within the organization, and we're looking for talented professionals like you to join our team. As a remote employee, you'll have the flexibility to work from anywhere while collaborating with our team to drive business outcomes.

Our company culture is built on a foundation of respect, integrity, and teamwork. We value diversity, equity, and inclusion, and we're committed to creating a work environment that's engaging, challenging, and rewarding. As a Senior Data Analyst - Customer Experience, you'll be part of a dynamic team that's passionate about using data to drive business decisions and improve customer experiences.

Job Summary

As a Senior Data Analyst - Customer Experience, you'll serve as a data expert on our Customer Experience team, working closely with stakeholders to design and implement analytics solutions that drive business outcomes. You'll combine business and customer understanding with analytical expertise to make sound recommendations, develop advanced SQL queries, and create front-end dashboards that tell compelling stories. Your goal will be to become an expert on customer data, identifying areas for improvement and measuring the impact of our efforts.

Key Responsibilities

• Data Expertise: Be the go-to data expert on a balanced team engaged in a key CX initiative for the company, combining business and customer understanding with analytical expertise to make sound recommendations.
• Continuous Discovery: Engage in continuous discovery and data exploration to deepen your understanding of the data domain and identify areas for improvement.
• Data Storytelling: Create compelling stories with data to inform business decisions and drive customer experience improvements.
• Dashboard Development: Develop and maintain advanced SQL queries and front-end dashboards in tools like Tableau to track key metrics and measure the impact of our efforts.
• Data Platform Development: Help design and implement a new CX data platform, creating base queries and documentation to assist business teams in connecting to this new data source.
• Ad Hoc Analytics: Respond to ad hoc analytics requests from stakeholders, providing timely and insightful analysis to inform business decisions.

Essential Qualifications

• Education: Bachelor's degree in a field related to data analysis, computer science, or a related field.
• Experience: 7+ years of experience in data analysis, with a focus on customer experience and analytics.
• Technical Skills: Advanced SQL skills, experience with data visualization tools like Tableau, and proficiency in data analysis and statistical techniques.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present complex data insights to non-technical stakeholders.

Preferred Qualifications

• Experience: 1-2 years of experience in data management, process analysis, and improvement.
• Leadership Experience: Experience leading or managing teams, with a focus on data analysis and customer experience.
• Certifications: Relevant certifications in data analysis, such as Certified Data Analyst (CDA) or Certified Analytics Professional (CAP).

Skills and Competencies

• Analytical Skills: Strong analytical skills, with the ability to collect, analyze, and interpret complex data sets.
• Communication Skills: Excellent communication skills, with the ability to present complex data insights to non-technical stakeholders.
• Collaboration: Strong collaboration skills, with the ability to work effectively with cross-functional teams.
• Problem-Solving: Strong problem-solving skills, with the ability to think creatively and develop innovative solutions.

Career Growth Opportunities and Learning Benefits

At The Home Depot, we're committed to helping our employees grow and develop their skills. As a Senior Data Analyst - Customer Experience, you'll have access to training and development programs, mentorship opportunities, and career growth opportunities. We're looking for talented professionals who are passionate about data and customer experience, and who want to make a meaningful impact on our business.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from anywhere while collaborating with our team to drive business outcomes. Our company culture is built on a foundation of respect, integrity, and teamwork, and we're committed to creating a work environment that's engaging, challenging, and rewarding.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including salary, benefits, and perks. Our benefits package includes medical, dental, and vision coverage, 401(k) matching, and paid time off. We're committed to helping our employees achieve a healthy work-life balance, and we offer flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and analytical thinker with a passion for data and customer experience, we want to hear from you! Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.

The application window is anticipated to be closed on April 21, 2024. Don't miss your chance to join our team and make a meaningful impact on our business. Apply now and take the first step towards a rewarding career with The Home Depot!

Learn more about our benefits and culture at livetheorangelife.com.