Bilingual Customer Service Representative - Remote Opportunity with blithequark

Join a Global Organization that Champions People-First Culture and Career Growth

Are you seeking a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? blithequark is looking for talented individuals to join their team as a Bilingual Customer Service Representative. As a remote Customer Service Representative, you'll be part of an organically diverse team from over 70 countries, united as "game-changers" who help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

About blithequark and the Role

blithequark is a global organization that has earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." With a strong commitment to diversity, equity, and inclusion, blithequark provides a platform for career growth and personal development. As a Bilingual Customer Service Representative, you'll work from home and interface with customers via inbound/outbound calls and/or via the Internet, providing customer service support and resolving routine problems and questions regarding client products and/or services.

Key Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language (French and English)
• Help customers resolve basic technical issues related to client products and/or services, such as smartphones, tablets, computers, and wearables
• Track, document, and retrieve information in databases, maintaining broad knowledge of client products and/or services
• Offer additional products and/or services to customers, delivering expert customer experiences with a smile
• Maintain a quiet, distraction-free environment to work from home, with a desktop or laptop to complete PC and internet testing

Essential Qualifications

• The ability to speak fluent French and English
• 1 year of customer service experience
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking and strong computer navigation skills
• Eagerness to learn new technologies and PC knowledge
• High-Speed internet (no wireless/hotspots or satellite) and a smartphone

Preferred Qualifications

• Familiarity with iOS and/or Macient OS, or comparable technology
• Previous experience in a similar customer service role

What blithequark Offers

At blithequark, the company culture is built around the belief that "We champion our people." This is reflected in the various benefits and programs offered to employees, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to promote a healthy lifestyle
• Mentorship programs that support career growth and development
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, and other events

Career Growth and Personal Development

blithequark is committed to the career growth and personal development of its employees. With about 80% of managers and leaders promoted from within, the company offers a range of FREE Learning and Leadership Development programs designed to set employees on their way to the kind of career they've always envisioned. As a Bilingual Customer Service Representative, you'll have the opportunity to reimagine an all-new career journey and develop "friends for life" while working with a diverse team.

Why Join blithequark?

blithequark is an equal opportunity employer that complies with all fair employment practices laws. The company welcomes applicants from diverse backgrounds and encourages military veterans to apply. If you're looking for a "work from home" career change with a forward-thinking global organization that nurtures a people-first culture, blithequark is the perfect place to be. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."

Don't miss this opportunity to reimagine the best version of yourself and join a team that champions people-first culture and career growth. Apply now to become a Bilingual Customer Service Representative at blithequark!