Senior Customer Service Representative - National Remote Opportunity at blithequark: Empowering Healthier Lives through Exceptional Customer Experience

Join blithequark in Revolutionizing Healthcare through Compassionate Customer Service

At blithequark, we're not just building a team; we're shaping a healthier future for millions. As a global organization that combines care with technology, we're dedicated to helping people live their best lives. Our mission is to connect individuals with the care, resources, and support they need, making a tangible difference in their well-being. If you're passionate about delivering exceptional customer experiences and are looking for a role that offers flexibility, growth, and the chance to make a real impact, we invite you to explore the Senior Customer Service Representative opportunity at blithequark.

About the Role: Delivering Exceptional Customer Experiences Remotely

As a Senior Customer Service Representative at blithequark, you'll be the cornerstone of our customer service team, providing compassionate and effective support to our members across the U.S. This is a unique chance to work in a dynamic, remote environment where your skills and experience will shine. You'll be the face (or rather, the voice) of blithequark, ensuring that every interaction with our customers is not just a transaction, but a meaningful connection that leaves a lasting positive impression.

Primary Responsibilities: Leading with Excellence

• Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers, providing guidance and support when needed.
• Handle escalated calls with finesse, resolving complex customer issues in a one-and-done manner, ensuring customer satisfaction and loyalty.
• Respond to incoming phone calls from customers, identifying their needs and providing appropriate assistance, whether it's related to benefits, billing, authorizations, or explanations of benefits.
• Engage actively with customers, asking pertinent questions and listening attentively to understand their concerns, while meticulously documenting required information in our systems.
• Intercede on behalf of customers with care providers (such as doctor's offices) to facilitate appointment scheduling or connect them with internal specialists for further assistance.
• Empower customers to navigate blithequark's digital resources, encouraging self-sufficiency and confidence in managing their health and benefits.
• Own problems from start to resolution, ensuring timely and comprehensive follow-up, and collaborating with support resources and other teams as necessary to resolve escalated issues.
• Provide education and status updates on pre-authorizations or pre-determination requests, keeping customers informed every step of the way.
• Meet and exceed performance goals in areas such as efficiency, call quality, provider satisfaction, first call resolution, and attendance, continually striving for excellence.

What We Look For: Essential Qualifications

• A High School Diploma or GED, marking the foundation of your educational background.
• Being at least 18 years of age, ensuring you're ready to take on the responsibilities of this role.
• Familiarity with computer applications, particularly Windows PC applications, and a keen ability to learn new and complex systems.
• The capacity to successfully complete our comprehensive Customer Service training program and demonstrate proficiency in the material covered.
• Flexibility to work a full-time schedule (40 hours/week), with shifts that may vary between Sunday to Saturday, 8am-11pm EST, and the occasional need to work overtime.

Preferred Qualifications: Experience That Matters

• At least 1 year of experience as a Customer Service Representative, or in an office, call center, or phone support role, where you've honed your customer interaction skills.

Telecommuting Requirements: Working Remotely with blithequark

To ensure a seamless and productive remote work experience, you'll need:

• A dedicated workspace that's secure, private, and conducive to productivity.
• A reliable, high-speed internet connection that meets blithequark's technical requirements.
• A commitment to maintaining the confidentiality and security of company-sensitive documents.

Soft Skills: The blithequark Way

At blithequark, we're not just looking for skills; we're looking for people who embody our values and culture. You'll need:

• The ability to multitask with ease, handling multiple customer inquiries and issues simultaneously.
• A deep understanding of our products and services, and the flexibility to adapt to changing customer needs.
• A flexible attitude towards work schedules, including the ability to adjust your daily schedule as needed and work overtime or weekends when required.

Compensation and Benefits: Rewarding Your Dedication

At blithequark, we believe in rewarding our team members for their hard work and dedication. For this role, the hourly range is between $16.54 and $32.55 per hour, depending on factors such as local labor markets, education, and work experience. In addition to competitive compensation, you'll enjoy a comprehensive benefits package, incentive and recognition programs, equity stock purchase opportunities, and 401k contributions (subject to eligibility requirements).

Career Growth and Development: Your Future at blithequark

Joining blithequark isn't just about the role you're applying for; it's about the journey and the opportunities that lie ahead. As a Senior Customer Service Representative, you'll have the chance to grow within the organization, develop new skills, and take on new challenges. Our commitment to diversity, equity, and inclusion ensures that everyone has the opportunity to thrive and reach their full potential.

Our Culture: What Makes blithequark Special

At blithequark, we're proud of our culture, which is built on the principles of diversity, inclusion, and a passion for making a difference. We're an Equal Employment Opportunity/Affirmative Action employer, committed to creating an environment where everyone feels valued, respected, and empowered to succeed. Our mission to help people live healthier lives and make the health system work better for everyone drives everything we do.

Why Apply to blithequark?

If you're looking for a role that not only challenges you but also inspires you to make a real difference in people's lives, we encourage you to apply for the Senior Customer Service Representative position at blithequark. With our commitment to customer satisfaction, employee growth, and community impact, you'll be joining an organization that's truly dedicated to creating a healthier, more equitable world.

Don't miss this opportunity to be part of a dynamic team that's shaping the future of healthcare. Apply today and take the first step towards a rewarding career with blithequark.