Experienced Full-Time Remote Support Specialist – Digital Chat & Customer Service for blithequark

Join the blithequark Team as a Support Specialist, Chat (Remote)

Are you a customer service expert with a passion for delivering exceptional experiences? Do you have a proven track record in contact center chat support and sales? blithequark is seeking a talented Support Specialist, Chat to join our remote team! As a customer-facing representative, you will be the face of blithequark, providing top-notch service and support to our customers via chat. If you're a motivated and adaptable individual with excellent communication skills, we want to hear from you!

About blithequark and the Industry

blithequark operates in the automotive industry, specifically in the tire and customer service sector. We're committed to providing exceptional customer experiences and building strong relationships with our clients. Our company culture values adaptability, dependability, and a customer-centric approach. We're looking for team members who share these values and are passionate about delivering outstanding service.

Key Responsibilities:

• Respond to inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close sales.
• Proactively make outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues.
• Meet or exceed individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service.
• Become a subject matter expert on our products and services, staying up-to-date on promotional offerings, new products, technology, processes, and systems.
• Handle inbound live chat sessions from online customers, verifying customer account information and order information.
• Respond to client questions and comments via chat with complete and correct information, using correct grammar and punctuation.
• Process online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met.
• Manage customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up.
• Collaborate with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.

Essential Qualifications:

• Minimum of 1 year of contact center experience with at least 6 months of chat and sales experience.
• Experience with inbound and outbound product and service sales.
• Demonstrated ability to navigate computer programs, chat applications, and systems that support the initiatives of the contact center.
• High school diploma/GED required; associate's/bachelor's degree or equivalent experience preferred.
• Experience in helping customers and providing customer service.
• Adaptable and dependable with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
• Clear and concise written and oral communicator with a proven ability to address customer needs through written and oral mediums.
• Technical savvy with the ability to learn and navigate computer systems.
• Ability to quickly build and develop open, honest, and friendly rapport with customers.

Preferred Qualifications:

• Bilingual - ability to fluently speak and write in Spanish.
• Prior experience in the tire or automotive industry.
• Prior experience working in a remote environment.

Working Hours and Schedule Details:

• Closed Thanksgiving Day, Christmas Day.
• Holiday blackout period: November 24th through December 31st.
• Support specialist schedules vary based on business need.

Working Conditions and Physical Effort:

• Ability to sit for long periods.
• Talking through the computer for many meetings and one-to-one conversations.
• Continuous viewing of a computer monitor and data entry.
• Travel as necessary (<10%).

What We Offer:

• Competitive hourly rate of $19.50.
• Full-time position with 40 hours per week.
• Comprehensive benefits package, including:
  • 401(k) and 401(k) matching.
  • Dental insurance.
  • Flexible schedule.
  • Health insurance.
  • On-the-job training.
  • Paid time off.
  • Referral program.
  • Vision insurance.
  • Work-from-home opportunity.
• Opportunity for career growth and professional development.
• Collaborative and dynamic remote work environment.

Why Join blithequark?

At blithequark, we're committed to providing exceptional customer experiences and building strong relationships with our clients. We value adaptability, dependability, and a customer-centric approach. As a Support Specialist, Chat, you will be an integral part of our team, delivering top-notch service and support to our customers. If you're passionate about customer service and want to join a dynamic and growing company, apply now!

How to Apply:

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team!