Experienced Full Stack Call Center Representative – Patient Enrollment, Data Entry, and Customer Service | Remote | blithequark

Join the blithequark Team: Delivering Exceptional Patient Experiences Remotely

blithequark is a leading healthcare and retail company dedicated to making a positive impact on people's lives. We are seeking a highly skilled and compassionate Call Center Representative to join our team remotely. As a Call Center Representative, you will play a vital role in delivering exceptional patient experiences, providing top-notch customer service, and supporting our pharmacy operations. If you have a passion for healthcare, excellent communication skills, and a strong attention to detail, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a renowned healthcare, pharmacy, and retail leader with a long history of caring for communities. Our company operates nearly 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, serving almost 10 million customers daily. We are committed to creating healthier lives through better health and offer a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.

Job Summary

As a Call Center Representative at blithequark, you will work in a remote setting, utilizing our pharmacy systems to gather patient and medication information, and performing data entry tasks. You will be responsible for handling high-volume client requests, resolving third-party exceptions, and providing exceptional customer service to patients and healthcare professionals. This is a full-time opportunity with a competitive salary range of $25-$35 per hour.

Key Responsibilities

• Perform patient enrollment and information section tasks in accordance with state and government guidelines.
• Utilize blithequark's pharmacy systems to gather patient and medication information, and perform data entry tasks.
• Handle high-volume client requests, resolving issues and answering questions in a timely and professional manner.
• Resolve third-party exceptions by assessing, gathering information, making corrections, and resubmitting for processing.
• Communicate with patients, healthcare professionals, and other stakeholders via phone, email, and chat.
• Provide support to pharmacists, both in-office and in other locations.
• Identify and escalate issues to senior-level staff as needed.
• Obtain and maintain an active practitioner license or certification within the first 90 days of employment.

Essential Qualifications

• High school diploma or GED required.
• Basic computer skills, including ability to start and close programs, use a mouse, and access data online.
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, and organizing files).
• Excellent written and verbal communication skills.
• 18 years old or older.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1.5 years as a pharmacy technician with a state-recognized certification or nationally recognized certification.
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, and organizing files).
• Bilingual (Spanish and English).

What We Offer

At blithequark, we are committed to creating a positive and supportive work environment that fosters growth and development. As a Call Center Representative, you can expect:

• Competitive salary range of $25-$35 per hour.
• Opportunities for career growth and professional development.
• Comprehensive training and support to ensure success in your role.
• Flexible remote work arrangement with a healthy work-life balance.
• Access to cutting-edge technology and systems to support your work.
• A diverse and inclusive work environment that values and respects all employees.

Why Join blithequark?

At blithequark, we are passionate about making a positive impact on people's lives. We believe in fostering a culture of care, compassion, and respect, and we are committed to creating a workplace that is inclusive, diverse, and supportive. As a Call Center Representative, you will have the opportunity to:

• Make a difference in the lives of patients and healthcare professionals.
• Develop your skills and expertise in a dynamic and supportive environment.
• Work with a talented and dedicated team of professionals.
• Enjoy a healthy work-life balance and flexible remote work arrangement.

How to Apply

If you are a motivated and compassionate individual with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Join our team and be part of a company that is dedicated to creating healthier lives through better health. Apply now and start your journey with blithequark!