Experienced Customer Service Representative - Remote Opportunity in Texas at blithequark

Join the blithequark Team: Revolutionizing Customer Service in the Pet Industry

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for engaging in meaningful conversations and helping others? If so, blithequark might be the perfect fit for you. As one of the fastest-growing e-commerce retailers in the pet industry, blithequark is committed to providing top-notch customer service and is seeking a full-time, motivated Customer Service Representative to join their award-winning team.

About blithequark and the Role

blithequark is transforming the pet products industry by offering customers an effortless way to access premium products, backed by unparalleled service. As a Customer Service Representative at blithequark, you will be the face of the company, interacting with customers via phone, email, and other channels to resolve their queries and concerns. This is a remote opportunity, and you must reside in Texas to be eligible.

Key Responsibilities

• Engage directly with customers to address their queries, concerns, and feedback, providing personalized solutions and support.
• Research and problem-solve to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution.
• Operate with empathy, patience, and kindness, utilizing active listening skills to understand customer needs and concerns.
• Collaborate with teammates, managers, and other team members across various levels of the organization using virtual collaboration tools like Zoom, Slack, and webcams.
• Demonstrate a willingness to learn and grow, embracing feedback and operating in a culture of continuous improvement.

Essential Qualifications

• 2 years of customer service experience, preferably in a fast-paced, dynamic environment.
• Excellent communication skills (written, verbal, and listening), as demonstrated through a written assessment.
• Ability to multitask, navigating multiple systems and tools while maintaining a conversation with customers.
• Proficiency in using computers, including data entry and rapid navigation through systems and the internet.
• Flexibility to adapt to changing business needs, including shifting schedules and working overtime as required.
• High school diploma or equivalent, with the ability to pass a background check.

Preferred Qualifications

• A passion for pets and a genuine desire to help pet owners.
• Previous experience working in a remote or virtual environment.
• Familiarity with customer service software and tools, such as CRM systems.

Technical Requirements

• A dedicated workspace with a reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed).
• A work area that is free from distractions and background noise, suitable for webcam use.
• A computer, monitor, keyboard, mouse, headset, and webcam will be provided by blithequark.
• A cell phone or tablet for two-factor authentication through Okta Verify.

Why blithequark?

At blithequark, you will be part of a dynamic team that values diversity, inclusion, and employee growth. Here are just a few reasons why you should consider joining the blithequark team:

• YOU BELONG: blithequark is a place where you can be your authentic self, surrounded by a diverse community of pet parents and partners.
• YOU CAN GROW: blithequark's culture is designed to help you thrive, with ongoing training and development opportunities to support your career growth.
• YOU CAN MAKE A DIFFERENCE: As a Customer Service Representative, you will have the opportunity to make a real difference in the lives of pet owners and their pets.
• YOU WILL GET SUPPORT: blithequark provides the resources and support you need to succeed, including comprehensive training and a collaborative work environment.
• YOU WILL GET REWARDED: blithequark offers competitive wages, medical and dental insurance, 401k, and more, along with the opportunity to work with a talented and passionate team.

What to Expect

As a Customer Service Representative at blithequark, you can expect a dynamic and fast-paced work environment that is both challenging and rewarding. You will have the opportunity to work with a talented team, develop your skills, and grow your career. blithequark is committed to providing a supportive and inclusive work environment, with a range of benefits and perks to support your well-being and success.

Compensation and Benefits

blithequark offers a competitive starting wage of $15.50 per hour, along with a range of benefits and perks, including:

• Medical and dental insurance
• 401k and other retirement savings options
• Ongoing training and development opportunities
• A collaborative and dynamic work environment
• Opportunities for career growth and advancement

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, blithequark may be the perfect fit for you. With a commitment to diversity, inclusion, and employee growth, blithequark offers a dynamic and supportive work environment that is both challenging and rewarding. Apply now to join the blithequark team and start making a difference in the lives of pet owners and their pets.