Healthcare Customer Service Representative - Remote USA at blithequark

Join blithequark and Ignite Your Career in Healthcare Customer Service

Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you have a knack for understanding complex healthcare benefits and a desire to work in a dynamic, supportive environment? If so, blithequark is looking for a dedicated and compassionate Healthcare Customer Service Representative to join our remote team across the USA.

About blithequark and the Healthcare Industry

At blithequark, we're committed to bringing humanity to business by providing award-winning customer experiences that exceed expectations. Our work-from-home team operates across 40 preferred residency states, and we're dedicated to creating a culture that is both inclusive and supportive. The healthcare industry is constantly evolving, and we're at the forefront of this change, helping our clients navigate the complexities of healthcare benefits and services.

Key Responsibilities

As a Healthcare Customer Service Representative at blithequark, you'll be the face of our organization, providing top-notch support to our customers. Your day-to-day responsibilities will include:

• Bringing your passion and product knowledge to recommend upgrades to customers' health plans, ensuring they receive the best possible coverage.
• Conducting research and making outbound calls to provide answers to customers' general healthcare benefit and eligibility questions, as well as enrollment status requests.
• Assisting members with navigating their online health accounts, locating doctor and facility information, and resolving any issues they may encounter.
• Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A minimum of 6 months of customer service experience, preferably in a healthcare or related industry.
• A high school diploma or equivalent.
• Strong computer skills and the ability to navigate multiple software applications.
• High-speed internet (> 15 mbps) and a reliable computer setup.
• A USB wired headset (or a compatible alternative) and a smartphone or device that runs IOS or Android.
• Integrity and a commitment to maintaining patient privacy in accordance with HIPAA guidelines.

Preferred Qualifications

While not essential, the following qualifications can give you a competitive edge:

• Previous experience in a healthcare customer service role.
• Knowledge of healthcare benefits, eligibility, and enrollment processes.
• Excellent communication and problem-solving skills.
• A proactive and adaptable approach to work.

What You Can Expect from blithequark

At blithequark, we're committed to supporting your career growth and well-being. Here's what you can expect:

• A supportive and inclusive culture that encourages career development and growth.
• A competitive base wage range of $16 per hour, plus performance bonus opportunities.
• A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives.
• Ongoing training and coaching to ensure you have the skills and knowledge needed to succeed in your role.
• Access to 1000s of free courses to support your career growth and development.
• A dynamic, global community of professionals who are passionate about delivering exceptional customer experiences.

Career Growth Opportunities

At blithequark, we're committed to helping you grow and develop in your career. With ongoing training and coaching, you'll have the opportunity to develop new skills, take on new challenges, and advance in your role. Our global community of professionals is also a valuable resource, providing a network of support and guidance as you navigate your career.

Work Environment and Company Culture

As a remote team member at blithequark, you'll be part of a dynamic and supportive community that values diversity and inclusivity. Our company culture is built on a foundation of respect, empathy, and kindness, and we're committed to creating an environment where everyone feels valued, supported, and empowered to be their authentic selves.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base wage range of $16 per hour, plus performance bonus opportunities. Our benefits package is comprehensive and includes PTO, tuition reimbursement, and health and wellness incentives. We're committed to supporting your overall well-being and providing a healthy work-life balance.

Why Join blithequark?

If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you. At blithequark, we're committed to creating a culture that is both supportive and inclusive, and we're dedicated to helping our team members grow and develop in their careers. Join us today and ignite your career in healthcare customer service!

To learn more about our company culture, benefits, and values, visit https://www.hellottecbenefits.com. We look forward to welcoming you to our team!

blithequark is an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.