Experienced Full Stack Product Manager – Customer Service Technology and Member Management Platforms

Join the Team at blithequark: Revolutionizing Entertainment and Customer Experience

blithequark is a pioneering entertainment service with a global presence, boasting 278 million paid memberships across over 190 countries. Our platform offers an extensive library of TV series, films, and games, catering to diverse tastes and languages. We're committed to ensuring seamless experiences for our members, and our Customer Service (CS) team plays a vital role in this mission.

The Role: Leading Innovation in Customer Service Technology

We're seeking an exceptional Product Manager to lead the development and enhancement of our member management platform. As a key player in our CS Technology team, you'll drive innovation, partnering with cross-functional teams and third-party solution providers to deliver top-notch enterprise platform experiences. Your goal will be to empower our customer service team to provide outstanding support, ensuring our members enjoy uninterrupted access to their favorite content.

Key Responsibilities:

• Provide product management leadership for our member management platform, encompassing features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
• Define strategy, capture requirements, prioritize features, identify dependencies, mitigate risks, and communicate effectively with stakeholders.
• Collaborate with CS functional teams to understand their vision and challenges, delivering tailored solutions that meet their needs.
• Manage the development and delivery of product features through close collaboration with engineering, data scientist teams, and third-party solution partners.
• Ensure a deep understanding of regional support expectations and tailor the experience accordingly, considering nuances across different services and products.
• Expand product management responsibilities to other tools as business needs evolve.
• Embody the unique blithequark culture, values, and work environment.

What We're Looking For:

Essential Qualifications:

• 5+ years of experience in product management for consumer-facing or internal products.
• A deep understanding of the Customer Service business and contact center operations.
• Prior experience working with member management products, whether third-party or in-house developed.
• Quick learner with the ability to thrive in a fast-paced global environment.
• Exceptional multitasking abilities, with a proven track record of managing multiple priorities.
• Outstanding written and verbal communication skills, with the ability to build trust and create collaborative partnerships.
• Organizational leadership and influence without authority.
• Ability to make informed decisions, balancing data-driven insights with sound judgment.
• Experience working on global products and enterprise platforms is highly beneficial.

Preferred Qualifications:

• Demonstrated record of executing projects that measurably improved customer and agent experiences.
• Deep focus on delivering exceptional customer and agent experiences.
• Experience with data-driven decision-making and analytics.
• Familiarity with agile development methodologies and DevOps practices.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to fostering growth and development. As a Product Manager, you'll have opportunities to:

• Lead cross-functional teams and drive innovation.
• Develop and refine your skills through training and mentorship programs.
• Contribute to the development of our product roadmap and strategy.
• Collaborate with talented professionals across various functions and departments.

Work Environment and Company Culture:

blithequark is a unique and dynamic work environment that values:

• Diversity, equity, and inclusion.
• Collaboration and teamwork.
• Innovation and creativity.
• Continuous learning and growth.
• Work-life balance and flexibility.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package, including:

• Competitive annual salary ranging from $160,000 to $390,000.
• Stock Option Program.
• Comprehensive benefits, including Health Plans, Mental Health support, 401(k) Retirement Plan with employer match, Disability Programs, and more.
• Paid leave of absence programs, including flexible time off and vacation days.

Why Join blithequark?

As a leader in the entertainment industry, blithequark offers a unique opportunity to make a lasting impact on our members' experiences. By joining our team, you'll be part of a dynamic and innovative organization that values growth, collaboration, and creativity. If you're passionate about delivering exceptional customer experiences and driving innovation, we encourage you to apply for this exciting opportunity.

Don't miss this chance to be part of a pioneering entertainment service. Apply now and join the blithequark team!