Experienced Full Stack Remote Customer Service Agent – Work from Home Opportunity with Comprehensive Training and Competitive Benefits at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home

Blithequark is a leading provider of customer service and sales solutions, dedicated to delivering exceptional experiences and driving optimal performance for our clients. We're seeking highly motivated and enthusiastic individuals to join our team as Remote Customer Service Agents. As a Remote Customer Service Agent at Blithequark, you'll have the opportunity to work from home and support customer service and sales interactions, ensuring best-in-class customer experiences and resolving support issues.

About Blithequark

Blithequark helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. Our company has experienced rapid growth, being named by Inc. Magazine as one of the Fastest Growing Companies in the USA.

Key Responsibilities

• Interact with customers across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experiences
• Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner
• Utilize systems and technology to complete account management tasks and recognize sales opportunities
• Apply sales skills to upgrade and explain products and processes to customers
• Appropriately escalate customer dissatisfaction to the managerial team and ensure first-call resolution through problem-solving and effective call handling
• Maintain accurate records and perform other duties as required

Essential Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent required
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

• Previous customer service experience
• Experience with sales and account management
• Knowledge of industry-specific products and services

What We Offer

At Blithequark, we believe that hard work should pay off. We offer competitive compensation and a comprehensive benefits package, including:

• Standard starting compensation commensurate with experience
• Regular reviews and raises awarded based on tenure and performance
• Paid time off and paid holidays
• Paid training opportunities
• Regular daily, weekly, and monthly incentives, including monetary incentives and prizes
• Medical, Dental, and Vision Coverage Options
• Advancement opportunities
• Fun, engaging work environment
• Casual dress code
• Cash and prize contests

Work Environment and Culture

At Blithequark, we pride ourselves on a dynamic and supportive work environment. Our team is diverse, and we celebrate our differences. We're committed to providing a workplace where employees are treated with dignity and respect. Our culture is built on the principles of teamwork, integrity, and customer focus.

Physical Requirements

This job operates in a remote work environment. As a Remote Customer Service Agent, you will be working from home and will be required to:

• Work in a quiet, dedicated workspace with minimal distractions
• Have a reliable computer and internet connection
• Be able to sit for long periods and use a computer and telephone headset

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint
• Must be willing to submit to drug screening

Reasonable Accommodation

Blithequark is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you require reasonable accommodations, please contact our Human Resources department.

Equal Opportunity Employer

Blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!