**Job Title:**
Experienced Customer Support Representative – Remote Online Team Member – Flexible Part-Time or Full-Time Schedule
**Job Description:**
About blithequark
At blithequark, we're a dynamic and innovative company that's revolutionizing the way we approach customer support. As a remote online team member, you'll be part of a collaborative and supportive environment that's dedicated to delivering exceptional experiences for our customers. With a focus on flexibility, career development, and work-life balance, we're looking for experienced customer support representatives to join our team and help us achieve our mission.Job Summary
We're seeking two highly skilled and motivated customer support representatives to join our remote online team. As a customer support representative at blithequark, you'll be responsible for providing top-notch support to our customers, working closely with our overseas admin team, and managing your own tasks and responsibilities. If you're a self-motivated individual with excellent organizational skills, a kind and helpful demeanor, and a passion for delivering exceptional customer experiences, we want to hear from you!Key Responsibilities
As a customer support representative at blithequark, you'll be responsible for:- Providing exceptional customer support via phone, email, and chat, ensuring that customers receive timely and helpful responses to their inquiries.
- Working closely with our overseas admin team to ensure that listings and support tickets are handled in a timely and efficient manner.
- Managing your own tasks and responsibilities, including prioritizing and completing tasks, meeting deadlines, and maintaining accurate records.
- Collaborating with our team to resolve complex customer issues and provide solutions that meet their needs.
- Staying up-to-date with product knowledge and industry trends to provide informed and accurate support to customers.
- Participating in ongoing training and development to improve your skills and knowledge, and to stay current with the latest tools and technologies.
Essential Qualifications
To be successful as a customer support representative at blithequark, you'll need:- Excellent organizational skills and task management ability, with a proven track record of meeting deadlines and prioritizing tasks.
- A kind and helpful demeanor, with excellent communication and interpersonal skills.
- The ability to work independently, with minimal supervision, and to take ownership of your work.
- A native U.S. English speaker, with excellent written and verbal communication skills.
- Experience working in a customer-facing role, preferably in a call center or support environment.
- Basic computer skills, including proficiency in Microsoft Office and Google Suite.
Preferred Qualifications
While not required, the following qualifications would be an asset:- Experience working in a remote or online environment.
- Knowledge of customer relationship management (CRM) software, such as Zendesk or Salesforce.
- Experience with ticketing systems, such as JIRA or ServiceNow.
- Basic knowledge of HTML, CSS, or JavaScript.
- Experience working with overseas teams or in a multicultural environment.
Skills and Competencies
To succeed as a customer support representative at blithequark, you'll need to possess the following skills and competencies:- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and creatively.
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
- Basic computer skills, including proficiency in Microsoft Office and Google Suite.
- Ability to work independently, with minimal supervision, and to take ownership of your work.
- Flexibility and adaptability, with the ability to adjust to changing priorities and deadlines.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow and develop their careers. As a customer support representative, you'll have access to:- Ongoing training and development, including workshops, webinars, and online courses.
- Opportunities for career advancement, including promotions and new roles within the company.
- A collaborative and supportive work environment, with regular feedback and coaching.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
Work Environment and Company Culture
At blithequark, we're proud of our collaborative and supportive work environment. As a remote online team member, you'll have the flexibility to work from anywhere, at any time, while still being part of a dynamic and innovative team. Our company culture is built on the following values:- Collaboration and teamwork.
- Customer focus and satisfaction.
- Innovation and creativity.
- Continuous learning and development.
- Flexibility and adaptability.
Compensation, Perks, and Benefits
As a customer support representative at blithequark, you'll receive:- A competitive hourly rate, starting at $18.00 per hour.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- A flexible schedule, with the ability to work from anywhere, at any time.
- On-the-job training and professional development assistance.
- A collaborative and supportive work environment, with regular feedback and coaching.