Bilingual Customer Service Associate (Night Shift) - Enterprise Software Industry Expert Needed at blithequark

Join the blithequark Team: Revolutionizing Enterprise Software

blithequark is on a mission to transform the Enterprise Software industry by providing innovative solutions that simplify complex problems for commercial "for-hire" transportation companies and private fleets. We're seeking a highly skilled and customer-focused Bilingual Customer Service Associate to join our rapidly growing team. As a Night Shift Customer Service Associate, you will play a critical role in delivering exceptional customer experiences and supporting our service solutions.

About the Role

As a Bilingual Customer Service Associate at blithequark, you will be the primary point of contact for our diverse customer base, providing support via phone, chat, and email. You will troubleshoot and resolve training and technical issues, manage requests, and ensure timely resolution of customer escalations. Your excellent communication skills, both written and verbal, will enable you to effectively interact with customers, stakeholders, and internal teams.

Key Responsibilities

• Provide exceptional customer service and support to a diverse customer base, resolving general inquiries, product, and account issues
• Troubleshoot and resolve technical issues, training requests, and escalations via phone, chat, and email
• Prioritize work queue and backlog, managing multiple cases per day in a fast-paced environment
• Complete help tickets for issues requiring technical support or development team assistance
• Model and champion blithequark's cultural principles, driving customer success and satisfaction
• Work collaboratively with internal teams to ensure seamless customer experiences

Essential Qualifications

To succeed in this role, you will need:

• 1-3 years of experience in a customer-facing role within a contact center environment
• Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
• Strong problem-solving skills and a proven track record of delivering positive customer experiences
• Exceptional communication skills, both written and verbal, to effectively interact with a wide range of customers
• Experience working with ticketing systems (e.g., Zendesk, Hubspot, ServiceCloud)
• Proficient with macOS and both Apple and Android mobile devices for app usage
• Fluent in Spanish

Preferred Qualifications

While not required, the following skills and experience will make you an ideal candidate:

• Strong ability to actively listen and ask follow-up questions to drive customer success
• Experience supporting service requests in billing, RMA, cancellations, and renewals
• Experience supporting telematics systems, ELDs, and hours of service compliance
• Ability to work flexible hours when needed (nights and weekends)
• A degree in Supply Chain/Logistics, Business, or a related field

What We Offer

At blithequark, we offer:

• Competitive wages and a hybrid work location
• Peer-driven training and ongoing support
• Casual dress code and flexible working hours to fit your lifestyle
• Opportunities for career growth and professional development in a rapidly growing company
• The ability to work from home and be part of a dynamic team

Company Culture

blithequark is not your typical software company. We're passionate about simplifying complex problems and delivering exceptional customer experiences. Our team is driven by a shared mission to debunk traditional methods of transportation software development and create innovative solutions that make a real difference. We're committed to fostering a culture of collaboration, creativity, and continuous improvement.

Why Join blithequark?

By joining blithequark, you'll become part of a team that's transforming the Enterprise Software industry. You'll have the opportunity to:

• Work on complex and challenging projects that make a real impact
• Develop your skills and expertise in a supportive and collaborative environment
• Enjoy a flexible and dynamic work environment that fits your lifestyle
• Be part of a company that's passionate about delivering exceptional customer experiences

Ready to Apply?

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Apply now to join the blithequark team and become part of our mission to simplify complex problems and drive innovation in the Enterprise Software industry.

Location: Knoxville, TN (with remote opportunities available in limited states)

Relocation Assistance: Not available

Employment Visas: blithequark does not sponsor employment visas

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates, regardless of background or experience.