Experienced Full-Time Customer Service Representative - Inbound Call Center Operations - Remote Work from Home Opportunity with blithequark

Join the blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home

blithequark, a renowned technology producer in the human services field, is seeking highly skilled and motivated Customer Service Representatives to join our remote team. As a leading developer of state-of-the-art solutions for complex human service operations, we rely on the expertise of our team members to support and develop the best systems and product lines in the industry. If you're looking for a meaningful and fulfilling career with a family-owned and operated business that values work-life balance, teamwork, and employee growth, we encourage you to apply.

About blithequark

With over 52 years of experience, blithequark has established itself as a prominent player in the human services field. Our company culture is built on the principles of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We consider our employees and clients part of an extended family, and we're committed to providing an optimal atmosphere for career growth and achievement. Our multi-state operation has a staff of over 650 employees throughout the United States, and we're looking for talented individuals to join our team.

Position Overview

As a Customer Service Representative, you will be responsible for receiving calls from child support client stakeholders, categorizing calls, recording abusive and extraordinary calls, and performing other duties as assigned. To succeed in this role, you must possess excellent communication skills, be knowledgeable in modern office practices, and exhibit strong interpersonal skills.

Key Responsibilities:

• Receive and respond to calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
• Categorize all calls received in one of the provided categories
• Record any abusive and/or extraordinary calls
• Perform other duties as assigned
• Maintain a general understanding of policies and procedures
• Utilize strong oral and written communication skills
• Demonstrate knowledge of modern office practices, procedures, and equipment
• Exhibit excellent interpersonal skills using tact, patience, and courtesy

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or equivalent required
• At least one year of prior experience in an area of service delivery, customer service, call center technology, or a related field
• Equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
• Proficient in data entry skills, including keyboard, mouse, and 10-key pad
• Ability to type a minimum of 35 WPM (typing test will be administered during the interview process)
• Basic knowledge of Microsoft Office

Preferred Qualifications:

• Bilingual in English/Spanish

Remote Work Requirements

To qualify for this virtual/remote work-from-home position, you will need to have:

• A quiet and distraction-free place in your home to work at a desk/table
• Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber)
• Smartphone with Android OS or iPhone for user authentication

Training and Support

blithequark provides self-directed training, allowing you to read materials and complete training modules at your own pace. Throughout the process, you'll have periodic meetings with your Supervisor to discuss your progress, address any questions, and receive guidance.

What We Offer

Compensation and Benefits:

• Competitive pay rate of $14.00/hr
• Medical, Dental, Vision benefits after 30 days of enrollment for all Full-Time employees
• 401(k) plan
• Paid Time Off (PTO) accrual on your first day
• Health Club Reimbursements

Perks and Benefits:

• Work from Home!
• 3-week Virtual Paid Training
• Set schedule
• Wear Your PJs, Fuzzy Socks, Slippers, or Flip Flops To Work
• Exciting, Fun, and Supportive Virtual Work Environment
• Coworkers Who Feel Like Family; We celebrate you!
• We provide your work equipment
• Career Growth Opportunities

Schedule and Requirements

We are looking to fill Full-Time day shifts only (between 7am CST and 10pm CST). This will include at least 1 weekend day. Must reside in one of the following states for consideration:

• AL
• FL
• GA
• KS
• MO
• NC
• SC
• OH
• TN
• TX
• WV

Why Join blithequark?

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Representative, you'll have the opportunity to make a meaningful impact on our clients' lives while working in a dynamic and supportive virtual team. If you're looking for a fulfilling career with a family-owned and operated business, we encourage you to apply.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and a Drug-Free Workplace. We welcome applications from diverse candidates and support the employment of veterans and their spouses.

Apply now to join our team and start your journey with blithequark!