Experienced Full Stack Customer Service Representative – Personal Lines Insurance Solutions at Blithequark

Join the Blithequark Team: Where Innovation Meets Customer Centricity

Blithequark is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination, and more. With over 17,000 entrepreneurial colleagues in 21 countries, we have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity, and an indomitable will to win.

Job Summary

We are seeking an experienced and customer-focused Personal Lines Customer Service Representative to join our team at Blithequark. As the primary contact for clients, you will be responsible for providing effective customer service for personal lines customers by using excellent in-depth knowledge of our insurance products. If you have a passion for delivering exceptional customer experiences, are highly organized, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities

• Properly respond to all customer requests in a professional and courteous manner and on a timely basis.
• Initiate endorsements and other policy changes for customers.
• Process and transmit (via fax, email, or mail) necessary information to clients and brokers such as ID Cards, DEC pages, applications, quotes, etc.
• Assist applicants and brokers with completion of the application and required forms.
• Assist the underwriting team to obtain information from clients and brokers.
• Escalate customer service issues to management as needed.
• Assist with special projects.
• Provide assistance to clients to answer questions and resolve issues, including billing questions and policy changes.
• Actively look to round out accounts by referring other value-added services.
• Review and re-write current accounts to carriers that will better fit the client's needs.
• Maintain client information and files, including communication and activities in the agency management system.
• Keep abreast of changes in carrier plans and policies.
• Continue education as needed.
• Build relationships with clients, carriers, and agents.

Essential Qualifications

Education and Experience

• High School Diploma or recognized equivalent is required.
• Property & Casualty Producer's License preferred but not required.
• 1-2 years of experience in customer service, insurance, or a related field.

Computer Skills

• Basic PC skills including Word, Excel, and Outlook.
• Experience with agency management systems and other insurance software.

Other Qualifications

• Excellent verbal and written communication skills are required.
• Must possess excellent organization skills.
• Ability to work with minimal supervision and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate stress due to regular deadlines and daily challenges.
• High finger dexterity while typing documents and forms.
• Occasionally lift up to 20lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is done in a temperature-controlled, non-smoking office.
• Workstations are cubicles with moderately high sides.
• The noise level in the work environment is usually moderate.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A collaborative and dynamic work environment that encourages innovation and creativity.
• A competitive compensation package and benefits program.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary and bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Flexible work arrangements, including remote work options.

Why Join Blithequark?

At Blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on the lives of our clients. We are committed to:

• Diversity, equity, and inclusion in the workplace.
• Employee engagement and empowerment.
• Community involvement and social responsibility.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!