Remote Student Accounts Collection Advisor - Driving Financial Success for StrataTech Education Group's Career Education Schools

Join StrataTech Education Group as a Remote Student Accounts Collection Advisor

StrataTech Education Group is on a mission to make a positive impact in the lives of students by providing high-quality career education in the skilled trades. As a leading education company, we're committed to fostering a culture of compassion, care, and service. We're now seeking an experienced and results-driven Remote Student Accounts Collection Advisor to join our team and play a critical role in driving financial success for our career education schools.

About Us

StrataTech Education Group is a dynamic organization focused on the acquisition, growth, and development of specialized career education schools. Our subsidiaries, including Tulsa Welding School and The Refrigeration School, Inc., have a rich history of providing top-notch training programs that address the nation's growing infrastructure needs. With a strong commitment to student success, we're dedicated to creating an incredible work environment that's both challenging and fun.

Job Summary

As a Remote Student Accounts Collection Advisor, you'll be responsible for overseeing and collecting accounts receivable for our career education schools once students become "out of school." This involves locating and contacting account holders, setting up payment plans, processing payments, and collaborating with third-party collection companies. You'll play a vital role in driving financial success and ensuring compliance with federal and state regulations.

Key Responsibilities

• Locate account holders via skip tracing methods and establish contact via phone calls, emails, letters, and other methods to set up and monitor payment plans.
• Maintain and update student financial records and contact information in CampusVue to ensure other departments have accurate information.
• Work with the Director to establish collection goals and manage the collection process for all "out of school" accounts.
• Develop and maintain written procedures and comply with all federal and state regulations and internal controls.
• Stay up-to-date on collection regulations and industry standards to ensure best practices.
• Handle sensitive personal and financial information, customer payments, and phone interactions with professionalism and empathy.
• Work independently with minimal supervision, demonstrating self-motivation and a results-driven approach.
• Attend semi-annual graduation events as required.

Requirements and Qualifications

To succeed in this role, you'll need:

Essential Qualifications

• High School Diploma or equivalent required.
• One or more years of call center experience, preferably in a collection or customer service role.
• Experience working with delinquent accounts and collections.
• Office or customer service experience, with a focus on handling sensitive information and customer interactions.

Preferred Qualifications

• Previous experience working in education or a related industry.
• Knowledge of collection regulations and industry standards.
• Proficiency in software applications, such as CampusVue.
• Excellent communication and interpersonal skills.

Skills and Competencies

To excel as a Remote Student Accounts Collection Advisor, you'll need:

• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in handling sensitive information and maintaining confidentiality.
• Strong organizational and time management skills.

What We Offer

At StrataTech Education Group, we offer a comprehensive benefits package that includes:

• Competitive salary and benefits, including Medical, Dental, and Vision coverage.
• Flexible Spending Account and Health Savings Account options.
• 401(k) Employer Match.
• Short- and Long-Term Disability coverage.
• Basic Life Insurance.
• 12 Paid Holidays and your Birthday off.
• 2 weeks PTO in the first year, with opportunities for growth.
• Tuition Reimbursement and Employee Referral Bonus Program.
• Access to Headspace membership and Marquee Health Well-Being Program.
• Optional insurance plans, including Pet Insurance and Accident Insurance.

Career Growth and Development

As a Remote Student Accounts Collection Advisor, you'll have opportunities for career growth and professional development. You'll be part of a dynamic team that's committed to student success and driven by a culture of compassion, care, and service. You'll have the chance to develop new skills, take on new challenges, and contribute to the success of our career education schools.

Our Culture

At StrataTech Education Group, we're passionate about creating an incredible work environment that's both challenging and fun. Our core values are centered around promoting a culture of human compassion, care, and service. We believe in being genuine, authentic, and a force for good in the lives of our students and the communities we serve.

Why Apply?

If you're a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply. Even if you don't meet every qualification, we'd love to hear from you. We're committed to finding the right talent to join our team and drive financial success for our career education schools.

Don't miss this opportunity to join our team and make a positive impact in the lives of students. Apply now!