Remote Call Center Job at Globalchannelmanagement in Saint Cloud
JOB DESCRIPTION
Job Description
Remote Call Center needs 2+ years experience
Remote Call Center requires:
• Salesforce
• Optifacts
• Lab systems
• Remote Call Center duties:
• Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions
• Ability to cross train in various areas within the Customer Service group to include inbound and outbound calls, proactive notifications,
• Prioritize and solve complex customer issues and concerns by troubleshooting and analyzing.
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