Experienced Rostering Specialist for District Success - Remote Opportunity to Support Educational Excellence

Introduction to Khan Academy and Our Mission

Khan Academy is a renowned nonprofit organization dedicated to providing free, world-class education to anyone, anywhere. With a mission to empower learners and teachers globally, we have already made a significant impact, reaching millions of students every month. Our team is passionate about creating a library of high-quality instructional and practice resources that cater to diverse learning needs. Whether it's metaphors, mitosis, Marbury v. Madison, or multivariable calculus, we strive to offer students the resources they need to realize their full potential.

About Our Team and Culture

We are a fun, diverse, and quirky team that comes from various backgrounds, including academia and high-tech companies. Our strength lies in our diversity, and we believe that valuing equity and inclusion is essential to actualizing our mission. We are committed to creating a work environment that is inclusive, supportive, and conducive to growth. Our team members are not just colleagues but a community that is passionate about making a difference in education.

Our Values

We live and breathe our values, which include:

• Live & breathe learners: We deeply understand and empathize with our users, leveraging user insights to build content and products they trust and love.
• Take a stand: We have conviction in our point of view on how education will evolve and are committed to moving towards that vision while being open to new data and perspectives.
• Embrace diverse perspectives: We seek out and embrace diversity, leading to stronger, more inclusive teams and better outcomes.
• Work responsibly and sustainably: We understand that achieving our mission is a marathon, and we set realistic timelines, focusing on delivery that links to the bigger picture.
• Bring out the joy: We are committed to making learning a joyful process, informing what we build for our users and the culture we co-create.
• Cultivate learning mindset: We believe in the power of growth for learners and ourselves, constantly learning and teaching to improve our offerings and organization.
• Deliver wow: We insist on high standards, delivering delightful, effective end-to-end experiences that our users can rely on.

The Role: Rostering Specialist for District Success

We are seeking a contract Rostering Specialist to support our licensed district partners in setting up and syncing their nightly rosters. This role is crucial in ensuring that teachers, students, and administrators can easily access their rostered Khan Academy accounts. The ideal candidate will have a strong appreciation for learning how technology works, excellent communication skills, and a flexible, people-first attitude.

Key Responsibilities

The Rostering Specialist will be responsible for:

• Meeting with district partners during the initial onboarding call to gather relevant rostering information and provide an overview of the rostering process.
• Documenting relevant rostering details for each district partner.
• Managing the technical setup of assigned district rosters, paying close attention to accuracy.
• Closely monitoring new partner account activation and providing support for any issues that arise.
• Communicating with internal and external stakeholders regarding district partner onboarding and activation status.
• Supporting internal team members with technical issues reported by their district partners.
• Working with a partner organization to set up rostering for a related product, MAP Accelerator.
• Monitoring the daily roster sync and contacting district partners to confirm large roster changes.

Essential Qualifications

To be successful in this role, you will need:

• An appreciation for learning how technology works at a deep level.
• An ability to identify when something is working as intended or if an issue needs to be addressed.
• Excellent verbal and written communication skills.
• A flexible and people-first attitude.
• Strong prioritization skills and follow-through.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Knowledge of K-12 users and stakeholders.
• Experience working in education or a related field.

Career Growth Opportunities and Learning Benefits

At Khan Academy, we are committed to investing in our people and providing opportunities for growth and development. As a Rostering Specialist, you will have the chance to work with a talented team, develop your technical skills, and contribute to the success of our district partners. You will also have access to a range of learning resources, including professional development opportunities, mentorship, and training programs.

Work Environment and Company Culture

We are a remote-friendly organization, and this role can be performed from anywhere. Our team is passionate about creating a positive and inclusive work environment that is conducive to growth and well-being. We offer a range of benefits, including flexible working hours, professional development opportunities, and a comprehensive benefits package.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of perks and benefits, including:

• A comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) retirement plan with employer matching.
• Flexible working hours and remote work options.
• Professional development opportunities, including training and mentorship programs.
• Access to a range of learning resources, including online courses and workshops.

Conclusion

If you are a motivated and detail-oriented individual with a passion for education and technology, we encourage you to apply for this exciting opportunity. As a Rostering Specialist, you will play a critical role in supporting our district partners and contributing to the success of our organization. Don't miss out on this chance to join a talented team and make a difference in the lives of learners around the world.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.