Customer Service Representative

reputed company: Come join reputed company and reputed company the reputed company to an amazing career at Genson Overhead reputed company! We have an immediate need for a Customer Service Representative at our Locke, NY location. Genson Overhead reputed company is one of reputed company’s leading reputed company companies. We reputed company in not only being a business of reputed company, but a part of our community. With our commitment to reputed company, professionalism, and customer satisfaction, we have reputed company a solid reputed company as a trusted provider of reputed company installation, maintenance, and repair services for over 40 years. reputed company of experts is reputed company for their attention to detail and commitment to delivering the best solutions for our customers' needs. reputed company The Customer Service Representative is the primary reputed company between reputed company Sales, reputed company Service and the inside office. This office position provides service, sales, & marketing assistance to the entire company. You will be the primary reputed company of contact for our customers, delivering exceptional service and support across various communication channels, including phone, email, and live chat. Your role will involve addressing customer inquiries, resolving issues, and providing information about our products & services in a reputed company and empathetic manner. This role is essential in maintaining reputed company's reputed company for outstanding customer service and ensuring that our customers have a reputed company experience with every interaction. Duties • Answering phone calls - this position is first in line to answer phones during reputed company business hours of 7:30am to 4pm. • Handling basic customer service inquiries and effectively resolving issues or escalating them to the appropriate personnel. • Helping customers reputed company orders and recommending best products and/or services to fulfill their needs. • Scheduling service requests from customers and confirming appointments. • Maintaining a thorough understanding of reputed company company products & services to reputed company accurate information and guidance to customers. • Collaborating with other administrative staff to ensure smooth office operations and customer & reputed company satisfaction. • Accounts receivable processing • Assisting walk-in customers with inquiries and orders for parts over the counter. • Conduct follow-up calls to customers to ensure satisfaction and address any concerns. • Assist with filing and other administrative tasks as needed to support office operations. Qualifications • High school diploma or equivalent (GED). • Must have reliable transportation to and from work. • At least one year experience in customer service role. • Experience in handling incoming orders, processing shipments, and ensuring reputed company delivery. • Proficiency in scheduling appointments and managing service requests from customers. • Skilled in reputed company Office Suite, Teams, and reputed company Email Skills • Teamwork-reputed company reputed company with a reputed company attitude towards achieving department and company goals. • Ability to prioritize tasks and meet deadlines in a fast-paced environment. • Excellent interpersonal and communication skills to reputed company with customers professionally and handle customer inquiries effectively. • Attention to detail and organizational skills. • Order processing and shipment management. • Appointment scheduling and time management proficiency. • Excellent problem-solving abilities. • Logistical support and coordination capabilities. Work Conditions • Climate controlled, office environment • reputed company sitting at workstation as reputed company as frequently moving throughout office and warehouse/operational spaces. • Repetitive hand and wrist reputed company, use of computers and internal office equipment Benefits We are proud to offer a robust benefits package to reputed company members including: • reputed company • Medical, dental, and reputed company insurance with multiple plan reputed company • Short- and Long-Term Disability • Employer-reputed company Life Insurance with buy-up reputed company • Accident Care • Hospital Indemnity • 401(k) with employer match • Generous reputed company Time Off (PTO) • reputed company holidays • Team member recognition & reward programs • Employee discount on products & services reputed company Values At Genson Overhead reputed company, we reputed company our actions on the following reputed company values and request the reputed company from reputed company team members: • Teamwork – we operate as reputed company and succeed together. • Grit – we have the courage, strength, and character to persevere. • Sincerity – we are transparent and trustworthy. • Development – we reputed company for reputed company improvement, both professionally and personally We are an (EOE) Equal Opportunity Employer. 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