Experienced Associate Customer Service Representative – Remote or Hybrid Opportunity – Delivering Exceptional Support in a Dynamic Environment

Welcome to blithequark

At blithequark, we are driven by a passion to make a meaningful difference in the lives of our customers and the communities we serve. As a global leader in medical technology, we are committed to delivering innovative products and services that improve patient outcomes and enhance the overall healthcare experience. Our mission is built on a foundation of integrity, respect, and a relentless pursuit of excellence. We are proud to be recognized as one of the world's best workplaces, and we invite you to join our team of dedicated professionals who share our vision and values.

Job Overview

We are seeking an experienced and highly motivated Associate Customer Service Representative to join our dynamic team. As a key member of our customer service organization, you will play a critical role in delivering exceptional support to our customers, including sales and healthcare professionals. This is a remote or hybrid opportunity, offering the flexibility to work from an alternate workplace or a combination of remote and onsite work. If you are passionate about providing world-class customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Provide phone support for inquiries from sales and healthcare professionals, responding to questions and concerns in a timely and professional manner
• Manage incoming requests through a multichannel system, including order entry, order status verification, and processing return orders
• Maintain accurate and up-to-date records, adhering to blithequark's specifications and standardized processes to ensure 100% quality for all orders
• Interpret and explain detailed information about processes and procedures, demonstrating a thorough understanding of our products and services
• Participate in continuous improvement activities and projects, contributing to the development of new initiatives and process enhancements
• Demonstrate flexibility and adaptability in responding to changing situations and environments, prioritizing customer needs and delivering exceptional support
• Provide support beyond standard hours as needed, ensuring that customer needs are met and exceeded

Requirements

To be successful in this role, you will need to demonstrate the following qualifications and skills:

• Demonstrated clear and concise written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner
• A strong desire to provide best-in-class customer service, with a focus on delivering exceptional support and exceeding customer expectations
• Ability to work flexible hours as needed to support business needs, including evenings and weekends
• Associate's degree or equivalent experience, with a preference for candidates with a degree in a related field
• At least 2 years of customer service or account management experience, with a proven track record of delivering exceptional support and results
• Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software, and other customer service systems and tools
• Experience with Salesforce, PowerBI, and/or Genesys, with the ability to quickly learn and adapt to new systems and technologies

Preferred Qualifications

While not required, the following qualifications and skills are preferred:

• Experience working in a remote or hybrid environment, with the ability to self-motivate and work independently
• Knowledge of the medical technology industry, with a understanding of the products and services we offer
• Experience with customer service metrics and analytics, with the ability to track and measure performance
• Certifications or training in customer service, sales, or a related field, with a commitment to ongoing learning and professional development

Skills and Competencies

To be successful in this role, you will need to demonstrate the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex issues
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
• Strong attention to detail, with a focus on accuracy and quality
• Ability to adapt to changing situations and environments, with a focus on delivering exceptional support and results

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including onboarding, mentorship, and ongoing education and training. Our goal is to help you build a successful and rewarding career, with opportunities for advancement and professional growth.

Work Environment and Culture

Our work environment is dynamic and fast-paced, with a focus on collaboration and teamwork. We are a global organization, with a diverse and inclusive culture that values and respects the contributions of all employees. We offer a range of benefits and perks, including flexible work arrangements, recognition and reward programs, and a comprehensive benefits package.

Compensation and Benefits

We offer a competitive compensation package, with a starting rate of $17.23 per hour and opportunities for bonus and merit-based increases. Our benefits package includes medical, dental, and vision coverage, as well as a 401(k) plan and other retirement savings options. We also offer a range of perks and discounts, including employee discounts on our products and services.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As an Associate Customer Service Representative at blithequark, you will have the opportunity to make a meaningful difference in the lives of our customers and contribute to the success of our organization. Apply today and join our team of dedicated professionals who are passionate about delivering exceptional support and results.