Experienced Verizon Retail Customer Service Representative – Remote Opportunity for Sales and Customer Support Professionals
About Us
At Verizon, we're committed to making a difference in the world through our innovative technology and commitment to customer satisfaction. As a leader in the telecommunications industry, we strive to promote positive change and create cutting-edge solutions that enhance people's lives. Our company culture values diversity, inclusivity, and teamwork, making us an exciting and rewarding place to work.
About the Role
We're seeking an experienced and motivated Customer Service Representative to join our team as a Verizon Retail Customer Service Representative. This is a remote opportunity that requires a strong and diverse skillset in relevant areas to drive success. As a Customer Service Representative, you'll be responsible for providing exceptional customer service, generating retail sales, and promoting Verizon's products and services.
Key Responsibilities
- Generate Retail Sales: Use your passion for cutting-edge technology and exceptional customer service to expand the Verizon network.
- Learn and Uncover Customer Needs: Create connections and ask the right questions to understand customers' needs and preferences.
- Position Product Insights and Solution Recommendations: Provide customers with a complete top-down sales solution by positioning product insights and solution recommendations.
- Closing Sales: Use phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
- Continuous Development: Develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
- Refine Sales Skills: Refine your sales skills through outbound calls to current Verizon customers interested in our products and services.
Essential Qualifications
To be successful in this role, you'll need:
- High School Diploma or GED: A high school diploma or equivalent is required.
- Work Experience: One or more years of work experience is preferred.
- Availability: Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance).
- Flexibility: Openness to pick up additional shifts and earn more income, typically during the summer months, November through December, and/or during peak vacation periods.
Preferred Qualifications
While not required, having one or more of the following qualifications will make you a stronger candidate:
- Commission-Based Environment Experience: Experience working in a commission-based environment.
- Sales Experience: Demonstrated sales experience communicating with customers to find solutions.
- Customer Service Experience: Customer service experience.
Skills and Competencies
To succeed in this role, you'll need to possess:
- Excellent Communication Skills: Phenomenal communication skills to interact with customers and colleagues.
- Problem-Solving Skills: Ability to analyze problems and provide solutions.
- Time Management Skills: Ability to manage time effectively and prioritize tasks.
- Technical Skills: Familiarity with technology and ability to learn new systems and processes.
Career Growth Opportunities and Learning Benefits
We're committed to helping you grow and develop in your career. As a Verizon employee, you'll have access to:
- Ongoing Training and Development: Regular training and development opportunities to enhance your skills and knowledge.
Opportunities to advance in your career and take on new challenges. Access to mentorship and coaching to support your career growth.
Work Environment and Company Culture
We're a remote-friendly company that values flexibility and work-life balance. As a Verizon employee, you'll have the opportunity to work from home and enjoy a range of benefits, including:
Ability to work from home and enjoy flexible work arrangements. Access to wellness programs and resources to support your physical and mental health. A culture that values diversity and inclusion, and provides opportunities for growth and development.
Compensation, Perks, and Benefits
We offer a competitive salary range of $43,000-$56,000, which consists of both base pay and team-based commission, as well as the chance to receive individual incentives. Compensation may vary by location and full-time benefits are available immediately. Our comprehensive benefits program includes:
Access to health and wellness benefits, including medical, dental, and vision insurance. Stock awards to support your financial growth. Up to four weeks of paid leave, including vacation, holidays, and personal days. Reduced pricing on Verizon products and services. Up to four months of paid parental leave. Up to $8,000 in annual tuition assistance. A $2,500 sign-on bonus for external candidates.
How to Apply
If you're a motivated and customer-focused individual who is passionate about technology and sales, we encourage you to apply for this exciting opportunity. To apply, please visit our website and submit your application. We look forward to hearing from you!
Ready to Take the Next Step?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with Verizon!
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