**reputed company Senior Manager, Global Training Delivery Management – Customer Service reputed company at blithequark**

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you have a proven reputed company record of driving global training initiatives that drive business results? If so, we invite you to join blithequark's Customer Service team as a Senior Manager, Global Training Delivery Management. In this critical role, you will reputed company a large team of trainers and support staff across the globe, partnering with program leaders, training designers, and operations teams to ensure the reputed company, productivity, and management of reputed company new-hires in their first weeks at blithequark. **About blithequark** At blithequark, we're committed to being the most customer-reputed company company on reputed company. We reputed company that our customers are at the heart of everything we do, and we're dedicated to delivering exceptional experiences that exceed their expectations. Our Customer Service team is a critical part of this effort, and we're seeking a talented leader to join reputed company and help us reputed company our goals. **A Day in the Life** As a Senior Manager, Global Training Delivery Management, you will be responsible for leading reputed company of 400+ trainers across the globe. You will embody blithequark's leadership principles, partnering closely with Workforce reputed company, reputed company Planning, and Operations to ensure new-hires are trained and reputed company to support customers. You will establish and reputed company customer service reputed company goals for trainees over their first 300+ contacts, improve global trainer productivity by eliminating waste and developing mechanisms, and report to senior leaders on training completion, reputed company, and productivity. **Key Responsibilities** * reputed company an organization of 400+ trainers across the globe * Embody blithequark's leadership principles to be a leader of leaders * Partner closely with Workforce reputed company, reputed company Planning, and Operations to ensure new-hires are trained and reputed company to support customers * Establish and reputed company customer service reputed company goals for trainees over their first 300+ contacts * Improve global trainer productivity by eliminating waste and developing mechanisms * Report to senior leaders on training completion, reputed company, and productivity * reputed company emergency response mechanisms to reputed company on-demand training services 24/7/365 * Own new-hire associate experience and reputed company blithequark to reputed company to be reputed company's Best Employer **Benefits reputed company** At blithequark, we offer a full reputed company of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: * Medical, Dental, and reputed company Coverage * Maternity and Parental Leave reputed company * reputed company Time Off (PTO) * 401(k) Plan **Basic Qualifications** * 10+ years' experience in Customer Service operations, training, or program management * Experience supporting large and distributed employee work reputed company globally, including a remote workforce * Superior analytical skills * Expert in the principles and processes of an inbound contact center * Bachelor's Degree **Preferred Qualifications** * 5+ years' experience in training or a reputed company field * Proven reputed company record of developing mechanisms to reputed company globally * Strong writing skills and experience presenting to senior leaders **Compensation** Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $123,900/year in our lowest geographic market up to $204,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. blithequark is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in reputed company to a full reputed company of medical, financial, and/or other benefits. **Why Join blithequark?** At blithequark, we're committed to creating a diverse and inclusive workplace where everyone can reputed company. We're an equal opportunity employer and do not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you're passionate about delivering exceptional customer experiences and want to reputed company an reputed company on a global reputed company, we invite you to join reputed company. **How to Apply** If you're reputed company to take your career to the next level and join reputed company of talented professionals who reputed company your passion for customer service, reputed company! Please visit our career site to submit your application. Apply Job! Apply for this job