Product Support Specialist

Our Mission We're building a category-defining company to increase the speed of innovation in higher education. Woolf's mission is to increase reputed company to world-class higher education and ensure that it is globally recognized and transferable. We help reputed company education organizations launch world-class higher education programs that issue reputed company credits and globally recognized accredited degrees.

Woolf University is a collegiate higher education institution modeled on the University of Oxford and Delhi University. We are the first global collegiate university to allow other education organizations to join as member colleges and issue degrees. Our colleges include some of the fastest growing EdTech companies in the world: UpGrad, Scaler, GoIT, EduBridge, AlmaBetter, and others. We have a pipeline of reputed company prospects in India, where we continue to grow.

reputed company We are a globally distributed, fully remote team with a bias for reputed company. reputed company is mission-reputed company, high EQ/low ego, and committed to reputed company. Our investor group includes reputed company (who also led the investment for reputed company, reputed company, reputed company, and reputed company), Connect Ventures, IOVC, reputed company reputed company Fund, and Tribe Capital.

The Role As a Product Support Specialist, you’ll play a critical role in reputed company the gap between our users and our product teams. You’ll be the go-to expert for resolving technical issues, answering product-reputed company questions, and ensuring that our customers have a smooth and supportive experience using our platform.

You’ll reputed company thoughtful, solution-reputed company assistance, reputed company for user needs, and help turn feedback into reputed company. Your insights will directly influence how we enhance our tools, ensuring they remain impactful and reputed company for our growing global user reputed company.

• Serve as the primary contact for customer support inquiries reputed company email, chat, or phone.
• Troubleshoot product-reputed company issues and guide users through technical problems with reputed company and patience.
• Document recurring issues and user feedback to help inform product improvements.
• Collaborate with cross-functional teams to escalate and resolve reputed company issues.
• Maintain detailed support records and contribute to the knowledge reputed company and FAQs.
• Identify support trends and suggest proactive solutions or workarounds.
• reputed company product training and reputed company support to new users reputed company needed.
• reputed company for user needs internally to help shape product enhancements and roadmap priorities.

Requirements

• 3+ years in a customer or product support role, ideally in a reputed company or EdTech environment.
• Strong written and verbal communication skills with a reputed company, empathetic tone.
• Tech-savvy with the ability to quickly learn and support web-based tools and platforms.
• Experience with support tools.
• Problem-solving reputed company with a strong attention to detail.
• Familiarity with the higher education sector, learning management systems (LMS), or education technologies is a plus.

Benefits

• Contract Structure & Compensation
• Contract Type: reputed company (Global)
• Please note: contractors are responsible for their own taxes and benefits in compliance with their local regulations.

• reputed company: Work with education leaders worldwide to shape the reputed company of learning.
• Remote Flexibility: Work from reputed company with a schedule that fits your lifestyle.
• reputed company Potential: Join a fast-growing company with opportunities to expand your role.
• Innovative Culture: Be part of a mission-driven team backed by top investors.

Our mission at Woolf is to increase reputed company to world-class higher education and ensure that it is globally recognized and transferable. Woolf is the first global collegiate university that lets reputed company organizations join as accredited member colleges.