PG&E – Field Outreach Specialist, Se...
Job title: Field Outreach Specialist, Senior
Company: PG&E
Job description: Requisition IDÂ # 137892Â
Job Category: Customer Support / OperationsÂ
Job Level: Individual Contributor
Business Unit: Customer Care
Job Location: Fresno; Madera
Department Overview
The Local Customer Experience organizationâs mission is to enable and support a positive âOne PG&Eâ customer experience that actively contributes to a vibrant local economy. The Local Customer Experience organization will accomplish this through the successful implementation of strategies that will drive: 1) tightly coordinated gas and electric operations for enhanced customer experiences locally with PG&E, 2) proactive, targeted and transparent multi-channel customer and community education that reinforces the value of PG&E and mitigates potential customer concerns, and 3) active support for local community, customer and economic vitality.
Local Customer Experience will ensure that the 'voice of the customer' is represented as we evaluate proposed initiatives, pre-deployment plans, and operational delivery. The team will actively support and coordinate internal and external response to post-launch customer needs.
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Position Summary
The Senior Field Outreach Specialist will be a member of the Customer Engagement team. This position will focus on customer communications and outreach and will be responsible for educating and addressing customer concerns regarding gas and electric management projects within the Central Valley Region. The Specialist will collaborate with a team of other Field Outreach Specialists throughout the PG&E service territory and with their local Customer Care team.
This position requires regular travel throughout the Fresno area at minimum 50% of time with occasional travel within the Central Valley Region or other area as business needs require. When not in the field, the position will primarily work from your home office, with in-person office visits for monthly and/or quarterly team meetings or as business needs require.
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Job Responsibilities
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