**Experienced Live Chat Customer Service Advisor – Delivering Exceptional Support Experience at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Live Chat Customer Service Advisor. As a key member of our customer service team, you will play a vital role in providing top-notch support to our customers through live chat interactions, phone calls, and email responses. **About blithequark** blithequark is a leading provider of innovative solutions in the industry, dedicated to empowering our customers with cutting-edge technology and exceptional support. Our mission is to deliver unparalleled customer experiences, foster long-term relationships, and drive business growth through our commitment to excellence. As a customer-centric organization, we prioritize our customers' needs, ensuring that every interaction is a positive and memorable experience. **Job Summary** As an Experienced Live Chat Customer Service Advisor at blithequark, you will be responsible for providing timely and effective support to our customers through live chat interactions, phone calls, and email responses. You will be the primary point of contact for customers, resolving their inquiries, and addressing their concerns in a professional and courteous manner. Your exceptional communication skills, technical expertise, and problem-solving abilities will enable you to handle complex issues and provide accurate information to customers. **Key Responsibilities** * Resolve end-user inquiries through live chat interactions, phone calls, and email responses, utilizing multiple technologies and tools * Provide complete and accurate information to customers on every interaction, researching account activity and notes promptly and efficiently * Handle and resolve situations with customers in a timely and effective manner, escalating issues when necessary * Assist management with special projects relating to customer service, contributing to process improvements and quality initiatives * Respond to all inbound chats and assist management for the entire shift, with the exception of assigned break times * Handle multiple job tasks simultaneously, prioritizing tasks and managing time effectively to meet deadlines * Escalate issues in a timely manner, ensuring that customers receive prompt and effective support **Requirements** * Willingness to accept a temporary assignment, with the possibility of extension or permanent placement * Minimum of 3 months of live chat experience, with a proven track record of delivering exceptional customer service * Ability to pass a typing speed test and type 50 WPM, with strong keyboarding skills and accuracy * At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent * Ability to sit and work at a desk and on the computer for extended periods of time, maintaining a quiet and distraction-free work environment * Ability to take inbound (voice) phone calls in a conversation-heavy environment, with strong communication and interpersonal skills * Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) * High School diploma or GED, with a strong foundation in communication, customer service, and problem-solving * Must be at least 18 years old, with a valid government-issued ID * Ability to work a variable schedule, including evenings and weekends, based on call center needs * Proficient with Microsoft Word, Excel, Outlook, and the Internet, with basic data entry and word processing skills **Essential Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Excellent problem-solving and analytical skills, with the ability to resolve complex issues and provide accurate information * Strong typing skills, with the ability to type 50 WPM and maintain accuracy * Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively * Strong technical skills, with proficiency in Microsoft Office and Internet applications * Ability to maintain a quiet and distraction-free work environment, with minimal interruptions * Strong customer service skills, with a focus on delivering exceptional support experiences **Career Growth Opportunities and Learning Benefits** As a valued member of our team, you will have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs, designed to enhance your skills and knowledge * Opportunities for advancement and career progression, based on performance and potential * Collaborative and supportive work environment, with a focus on teamwork and open communication * Recognition and rewards for outstanding performance and contributions to the team * Access to industry-leading tools and technologies, with ongoing support and training **Work Environment and Company Culture** At blithequark, we prioritize our employees' well-being and happiness, creating a positive and inclusive work environment that fosters collaboration, creativity, and growth. Our company culture is built on the following values: * Customer-centricity: We prioritize our customers' needs, delivering exceptional support experiences and building long-term relationships. * Innovation: We encourage creativity and innovation, embracing new ideas and technologies to drive business growth and customer satisfaction. * Collaboration: We foster a collaborative and supportive work environment, with open communication and teamwork at the forefront. * Excellence: We strive for excellence in everything we do, delivering high-quality products and services that meet and exceed customer expectations. **Compensation, Perks, and Benefits** As a valued member of our team, you will receive a competitive compensation package, including: * Competitive hourly rate, with opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays, with flexible scheduling and work-life balance * Access to industry-leading tools and technologies, with ongoing support and training * Recognition and rewards for outstanding performance and contributions to the team **Conclusion** If you are a customer service enthusiast with a passion for delivering exceptional support experiences, we invite you to join blithequark's dynamic team as an Experienced Live Chat Customer Service Advisor. With a focus on customer-centricity, innovation, collaboration, and excellence, we prioritize our customers' needs and deliver high-quality products and services that meet and exceed their expectations. Apply now to join our team and take the first step towards a rewarding and challenging career in customer service. Apply for this job