[Remote] Spanish Speaking Inbound Call Center Representative
Note: The job is a remote job and is open to candidates in USA. Input 1 is seeking a Spanish Speaking Inbound Call Center Representative who excels in high-volume environments and delivers exceptional customer service. The role involves handling a large volume of calls, responding to emails, processing payments, and collaborating with the team to maintain accurate records.
Responsibilities
• Handle 71+ calls/day, ensuring top-notch customer experiences
• Respond to emails, process payments, and provide accurate account updates
• Meet KPIs: 95% call answer rate, 7 hours/day available, 5.5 min avg call time
• Collaborate with the team via Genesys and maintain accurate records
Skills
• Fluent in English and Spanish
• 2+ years of inbound call center experience
• Proven call center success (71+ calls/day)
• Strong communication, problem-solving, and customer focus skills
• Tech-savvy and adaptable to new tools
• Team-oriented with a passion for helping others
Company Overview
• Input 1 is the leading provider of digital billing, payment and premium finance solutions to the North American P&C insurance industry It was founded in 1984, and is headquartered in Westlake Village, California, USA, with a workforce of 201-500 employees. Its website is https://www.input1.com.
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